Desiree Foraker
@desireeforaker
Dependable customer service and healthcare professional experienced in insurance verification and patient care.
What I'm looking for
I am a dedicated, hardworking customer service and healthcare professional with experience in insurance verification, medical office duties, and direct support for people with developmental and mental-health needs. I have processed authorizations and sales orders, verified insurance, coordinated with providers, and supported clinical staff while maintaining accurate documentation.
I work well on teams, adapt quickly, and seek new responsibilities to grow my skills in social work and healthcare administration. My background includes corrections supervision, medical assisting, front-desk operations, and direct support, demonstrating reliability, strong interpersonal communication, and a commitment to patient-centered care.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
AdaptHealth
Mar 2023 - Present (2 years 11 months)
Process insurance for CPAP devices, build sales orders, verify coverage and request authorizations while coordinating with insurers and providers to obtain required documents and support patient communications.
Sales Representative
Etech Global Services
Oct 2022 - Feb 2023 (4 months)
Sold television and phone plans via telephone to existing internet customers, meeting sales targets through outbound calls and product promotion.
Front Desk Receptionist
Boys and Girls Club
Jun 2021 - Jul 2021 (1 month)
Managed front desk operations including answering phones, handling payments, and checking children in/out while supporting parent communications and director requests.
Corrections Officer
Texas Department of Criminal Justice
Jan 2014 - Jan 2017 (3 years)
Supervised inmate kitchen operations, maintained records of food usage and personnel, and managed inmate identification and access control for dining services.
Medical Assistant
Millennium Oncology
Aug 2013 - Oct 2013 (2 months)
Supported front and back office clinical operations by answering calls, scheduling, verifying insurance, recording vital signs, processing payments, and assisting nursing staff in patient care.
Direct Support Professional I
Lufkin State School
Jun 2008 - Aug 2009 (1 year 2 months)
Assisted residents with activities of daily living across varying levels of mental health, documented care and activities, and supported community outings and daily routines.
Education
Degrees, certifications, and relevant coursework
Stephen F. Austin State University
Social Work
2020 -
Attended coursework in Social Work beginning January 2020; some college coursework completed toward a Social Work program.
Angelina College
Human Services
2018 - 2019
Completed some college coursework in Human Services from January 2018 to December 2019.
Lone Star College
Human Services
2017 - 2017
Completed some college coursework in Human Services during 2017.
Texas School of Business - Houston
Diploma in Medical Assisting, Medical Assisting
2007 - 2008
Completed a Diploma in Medical Assisting from August 2007 to May 2008.
Sam Houston State University
Paralegal Studies
2006 - 2006
Attended continued education in Paralegal Studies in June–July 2006.
Angelina College
Medication Aide
2004 - 2004
Completed a Medication Aide course from January to April 2004.
Angelina College
Nurse Aide
2002 - 2002
Completed a Nurse Aide course in June–July 2002.
Availability
Location
Authorized to work in
Job categories
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