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Open to opportunities

Desiree Foraker

@desireeforaker

Dependable customer service and healthcare professional experienced in insurance verification and patient care.

United States
Message

What I'm looking for

I seek roles in patient-facing or administrative healthcare and social services where I can use my insurance verification, patient care, and teamwork skills and continue professional growth.

I am a dedicated, hardworking customer service and healthcare professional with experience in insurance verification, medical office duties, and direct support for people with developmental and mental-health needs. I have processed authorizations and sales orders, verified insurance, coordinated with providers, and supported clinical staff while maintaining accurate documentation.

I work well on teams, adapt quickly, and seek new responsibilities to grow my skills in social work and healthcare administration. My background includes corrections supervision, medical assisting, front-desk operations, and direct support, demonstrating reliability, strong interpersonal communication, and a commitment to patient-centered care.

Experience

Work history, roles, and key accomplishments

AD
Current

Customer Service Specialist

AdaptHealth

Mar 2023 - Present (2 years 11 months)

Process insurance for CPAP devices, build sales orders, verify coverage and request authorizations while coordinating with insurers and providers to obtain required documents and support patient communications.

BC

Front Desk Receptionist

Boys and Girls Club

Jun 2021 - Jul 2021 (1 month)

Managed front desk operations including answering phones, handling payments, and checking children in/out while supporting parent communications and director requests.

Texas Department of Criminal Justice logoTJ

Corrections Officer

Texas Department of Criminal Justice

Jan 2014 - Jan 2017 (3 years)

Supervised inmate kitchen operations, maintained records of food usage and personnel, and managed inmate identification and access control for dining services.

LS

Direct Support Professional I

Lufkin State School

Jun 2008 - Aug 2009 (1 year 2 months)

Assisted residents with activities of daily living across varying levels of mental health, documented care and activities, and supported community outings and daily routines.

Education

Degrees, certifications, and relevant coursework

Stephen F. Austin State University logoSU

Stephen F. Austin State University

Social Work

2020 -

Attended coursework in Social Work beginning January 2020; some college coursework completed toward a Social Work program.

Angelina College logoAC

Angelina College

Human Services

2018 - 2019

Completed some college coursework in Human Services from January 2018 to December 2019.

Lone Star College logoLC

Lone Star College

Human Services

2017 - 2017

Completed some college coursework in Human Services during 2017.

TH

Texas School of Business - Houston

Diploma in Medical Assisting, Medical Assisting

2007 - 2008

Completed a Diploma in Medical Assisting from August 2007 to May 2008.

Sam Houston State University logoSU

Sam Houston State University

Paralegal Studies

2006 - 2006

Attended continued education in Paralegal Studies in June–July 2006.

Angelina College logoAC

Angelina College

Medication Aide

2004 - 2004

Completed a Medication Aide course from January to April 2004.

Angelina College logoAC

Angelina College

Nurse Aide

2002 - 2002

Completed a Nurse Aide course in June–July 2002.

Tech stack

Software and tools used professionally

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Desiree Foraker - Customer Service Specialist - AdaptHealth | Himalayas