At KPMG India, I sized ₹8 Cr in projected value from agentic sales personalisation for a large Indian bank by modelling adoption, conversion, and cost-to-serve impact. I also identified and prioritised agentic use cases across loan onboarding and disbursement.
For the same banking work, I supported the design of AI agents for personalised journeys, defining their scope and orchestration logic. I’ve also built agentic AI capability materials and proposal narratives that connect client needs with phased, outcome-linked solutions.
At Optum (UnitedHealth Group), I contributed to cost and process improvements, including deploying Magnus AI to automate email response handling and cut turnaround time by 97.5% for 300K+ stakeholders. I also developed SOPs for support incidents and helped deliver a digital distribution platform for hybrid insurance products.
I founded We Drop Thrift, generating ₹10 lakh in revenue across 1,000+ orders and growing an organic audience through targeted content. Earlier, at IDFC FIRST Bank, I designed a promotional workflow portal and proposed process changes to the 2W loan disbursal journey.
