At ACKO Insurance, I designed an AI support-resolution system for 40M policyholders, using risk-tiered intent handling and human-first escalation. Resolution rose from 20% to 64%, while escalation fell from 80% to 11%.
I ran the 10-person cross-functional team behind the support system and set a deterministic-first build order, with Gemini primary and GPT fallback. Model-agnostic output standardisation cut inference cost by about 10×.
At FalconX, I led the build of a smart order router for institutional crypto trading. It routed about $2B per month within six months of launch and generated $2M+ ARR through a shared-savings performance-fee model.
At Flipkart, I improved sign-up-to-login conversion by 35% for a 100M+ user base. Earlier at ICICI Bank, I productised a mobile AI fraud-prevention system that prevented ₹500+ Crore in fraudulent transactions.
