At Accenture Strategy & Consulting, I designed an agentic AI and automation architecture for insurance tracking and compliance, converting 12 automation opportunities into straight-through processing while retaining the required reviewer gate. The business case projected 20.45 FTE released, ~60% effort reduction, 1.50x ROI, and an 18.3-month payback.
I also led a GenAI strategy for HR operations, prioritizing 40+ use cases and creating a three-year roadmap adopted by client leadership. Earlier, at Protiviti Member Firm, Middle East, I led post-merger technology integration across three entities; at CGI Information Systems & Management Consultants, I supported production payments systems for 12 banking clients.
