Derick Mudekunye
@derickmudekunye
I am a competent Customer and Sytem Support professional based in Harare, Zimbabwe.
What I'm looking for
I bring charter sales and client services experience from the private aviation industry, where I’ve handled flight plans, aircraft bookings, and schedules with a strong focus on accuracy and responsiveness. I’m known for overseeing passenger communication protocols when flights are cancelled or delayed, ensuring accommodations are made or refunds are provided.
In my current role, I process charter requests, negotiate pricing, and finalize aircraft bookings. I generate charter contracts, invoices, and final flight briefings, while supporting solution design by helping identify insights that meet defined business needs and requirements.
I also bring a strong analytical and operational background from IT and database administration work, including performance monitoring, capacity planning, and database security optimization. I’ve even built a cloud-based dashboard to track performance against KPIs—recognized by senior management for saving time and money—so I naturally combine attention to detail, autonomy, and leadership to drive better outcomes.
Experience
Work history, roles, and key accomplishments
Operations Assistant
Vimana Private Jets
Jan 2019 - Present (7 years 5 months)
Processed charter requests, negotiated pricing, and finalized aircraft bookings for private jet clients. Generated charter contracts, invoices, and flight briefings while ensuring special requirements were met and coordinating with aircraft operators and FBO handlers for smooth client transitions.
MSS Database Administrator
Yellowcob Enterprises – SPAR Zimbabwe
Feb 2016 - Dec 2018 (2 years 10 months)
Managed pricing updates and supported customer rewards programs, including cost-benefit analysis to improve efficiency. Designed and executed test cases, supported B2B e-commerce and cloud portal development, and produced reports for stakeholders.
Database Administrator
Cyberplex Africa
Feb 2011 - Aug 2015 (4 years 6 months)
Developed and maintained database security standards, policies, and procedures for corporate database operations. Diagnosed and troubleshot database errors, monitored service availability, and created operational dashboards and reports while providing on-call support as needed.
Education
Degrees, certifications, and relevant coursework
Catholic University in Zimbabwe
Bachelor of Business Management (Honours), Business Management
2009 - 2012
Completed a Bachelor of Business Management (Honours) at Catholic University in Zimbabwe from Feb 2009 to Dec 2012.
Goromonzi High School
A Level, Secondary Education
2007 - 2008
Completed A Level studies at Goromonzi High School from Jan 2007 to Nov 2008.
Availability
Location
Authorized to work in
Job categories
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