Open to opportunities

Derek Lamb

@dereklamb

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Data Entry Specialist with over 8 years of experience.

United States

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my skills.

I am a dedicated Data Entry Specialist with over 8 years of experience in the music and data industry. My career has been marked by a strong focus on customer relationship management and web support, where I have honed my analytical skills to identify licensing risks and implement quality assurance procedures. I pride myself on maintaining accurate records and staying updated with industry trends, which positions me well to excel in a challenging new role.

Currently, I serve as a Quality Assurance Specialist at Xochitl Inc., where I develop and implement training programs that enhance quality control practices. My previous roles at Amazon have equipped me with a robust understanding of inventory management and data integrity, allowing me to streamline operations and improve efficiency. I am passionate about leveraging my skills to contribute to a dynamic team and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

Xochitl Inc.

Jan 2023 - Present (2 years 5 months)

Developed and implemented training programs for employees on quality assurance procedures and standards, ensuring continuous improvement of quality control practices.

Quality Assurance Training Development Continuous Improvement Quality Control Analytical Skills

Warehouse Associate

Amazon

Jun 2024 - Jun 2024 (0 months)

Managed inventory, ensuring precise stock levels and prompt replenishment. Collaborated with team to streamline order fulfillment, boosting efficiency and achieving a 7% cut in order processing time.

Inventory Management Fulfillment Logistics Analytical Skills

Data Entry Specialist

Amazon's Mechanical Turk

Jan 2018 - Jul 2021 (3 years 6 months)

Input and updated data into systems and databases accurately and efficiently. Conducted regular data audits to identify and resolve any data integrity issues.

Data Entry Data Integrity Data Auditing Confidentiality

Customer Service Representative

Domino's

May 2018 - May 2020 (2 years)

Provided exceptional customer service by promptly responding to inquiries and resolving customer issues. Managed customer accounts and maintained accurate records of interactions.

Customer Service Account Management Problem Solving Communication Policy Implementation

Warehouse Associate

Amazon

Sep 2018 - Jan 2019 (4 months)

Received and inspected incoming shipments, ensuring accuracy and completeness. Maintained warehouse cleanliness and organization, ensuring safety and efficiency.

Order Processing

Retail Salesperson

TXU Energy

Sep 2016 - Aug 2018 (1 year 11 months)

Assisted customers online with account registration and bill payments. Handled incoming customer service and sales calls, enrolling new customers and answering billing questions.

Sales Customer Service Account Management Troubleshooting