Dennis Pietersen
@dennispietersen
Technical Support Expert at Fujitsu, supporting IT systems with hardware troubleshooting and a background in healthcare.
PortugalWhat I'm looking for
At Fujitsu, I work as a Technical Support Expert, building on my earlier experience as a Technical Support Specialist. My background includes technical support, hardware troubleshooting, and IT service management.
As a Quality Analyst at Webhelp, I was responsible for the quality of responses across 7 projects. I also worked as a Technical Consultant at 5CA and in customer service roles at Webhelp and Teleperformance.
My healthcare experience includes working as a Nurse at Owercare and completing a nursing internship at Laurens. I’m interested in combining my technical support experience and healthcare background, and I’ve pursued learning in networking, Python, cybersecurity, and Microsoft 365.
Experience
Work history, roles, and key accomplishments
Worked as Technical Support Expert at Fujitsu.
Worked as Technical Support Specialist at Fujitsu.
Technical Consultant
5CA
Dec 2020 - Mar 2022 (1 year 3 months)
Worked as Technical Consultant at 5CA.
Quality Analyst
Webhelp
Dec 2019 - Dec 2020 (1 year)
Responsible for the Quality in responses between 7 projects
Customer Service Specialist
Webhelp
Jan 2017 - Jan 2019 (2 years)
Worked as Customer Service Specialist at Webhelp.
Worked as Customer Service Representative at Teleperformance.
Nurse
Owercare
Jan 2015 - Jan 2016 (1 year)
Worked as Nurse at Owercare.
Nurse
Laurens
Feb 2014 - Aug 2015 (1 year 6 months)
Worked as Nurse at Laurens.
Daycare Teacher
KDV De Drie ballonnen
Sep 2013 - Feb 2014 (5 months)
Worked as Daycare Teacher at KDV De Drie ballonnen.
Education
Degrees, certifications, and relevant coursework
ISC2 Certified in Cybersecurity (CC) Cert Prep
Oct 2025
IT Security Foundations: Operating System Security
Oct 2025
Critical Thinking and Problem Solving
Nov 2023
Customer Service: Problem-Solving and Troubleshooting
Nov 2023
Efficient Time Management
Nov 2023
Giving and Receiving Feedback
Nov 2023
Having Difficult Conversations
Nov 2023
Having Powerful, Advanced Conversations
Nov 2023
Introduction to Identity and Access Management
Nov 2023
Learning PowerShell
Nov 2023
Learning Virtualization
Nov 2023
Navigating Ambiguity
Nov 2023
Networking Foundations: Protocols and CLI Tools
Nov 2023
Networking Foundations: Wide Area Networks (WANs)
Nov 2023
Performing under Pressure
Nov 2023
PowerShell: Automating Administration
Nov 2023
Problem-Solving Techniques
Nov 2023
Relationship Building for Creative Leaders
Nov 2023
Server Administration Essential Training
Nov 2023
Technical Writing: Quick Start Guides
Nov 2023
ID College
Care and Well-being Assistant (MBO Level 2), Healthcare
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
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