Dennis Mukoko
@dennismukoko
Senior PMP-certified IT Service Delivery Manager driving cloud migrations, enterprise solutions and operational excellence.
KenyaWhat I'm looking for
I am a bilingual (English/French) senior project and IT service delivery leader with an MBA and PMP certification, experienced in executing medium to large multimillion-dollar global programs. I combine deep technical knowledge with strategic planning to deliver complex enterprise and cloud solutions.
I have led cross-functional teams across Africa and Asia, delivered large-scale cloud-to-on-prem migrations, set up PMOs, and managed mission-critical implementations for major banks, telcos and UN agencies. My work has consistently exceeded SLAs and delivered measurable business outcomes while enabling revenue growth through upsell and cross-sell.
I lead with a pragmatic, service-oriented approach—focusing on stakeholder alignment, governance, and continuous improvement. I thrive in matrix environments where I can mentor teams, drive operational excellence within ITIL and PMP frameworks, and ensure timely, high-quality delivery.
Experience
Work history, roles, and key accomplishments
Senior Agile Delivery Manager
Deimos Cloud
Jan 2024 - Jan 2025 (1 year)
Led managed services and end-to-end delivery for Jumia AWS accounts, delivering migration of mission-critical services from AWS to on‑prem for regulatory compliance and consistently surpassing SLA targets.
Technical Account Manager
Ison Technologies
Jan 2018 - Jan 2024 (6 years)
Owned technical account strategy and IT operations, leading tiered L1–L4 teams across Africa & Asia to deliver enterprise voice/data solutions and exceed SLAs across 24 countries; onboarded 14 Standard Chartered countries and grew revenue via upsells.
Senior Project Manager
Telkom Kenya
Aug 2017 - May 2018 (9 months)
Led onboarding of branded reseller partners and developed an end-to-end project management framework and BRD, reviving a stalled project and delivering stakeholder signoff on requirements.
Project / Delivery Manager
Ison Technologies
Jan 2014 - Jan 2017 (3 years)
Managed enterprise system implementations, service design and vendor management; led IT service transition for 14 Airtel OPCOs and 7 MTN OPCOs and achieved award-winning service delivery.
Project / Delivery Manager
Mara-Ison Technologies
Jan 2012 - Jan 2014 (2 years)
Led a cross-functional team of 30 SMEs across 16 countries to exceed SLAs across 16 OPCOs, established PMO practices and implemented service quality benchmarking.
Senior Support & Implementation Engineer
Craft Silicon Limited
Jan 2008 - Jan 2012 (4 years)
Managed end-to-end core banking implementations across Africa, performing system analysis, data migration and T-SQL scripting to deliver projects on time, scope and budget.
System Analyst & Support
Crystal Clear Software Limited
Jan 2004 - Jan 2008 (4 years)
Delivered software implementation and upgrade projects, client training and QA for banking/accounting systems, improving customer retention by over 30% through aligned technical delivery.
Education
Degrees, certifications, and relevant coursework
SISimplilearn
Lean Six Sigma Yellow Belt Certificate, Lean Six Sigma
2017 - 2018
Completed Lean Six Sigma Yellow Belt certification via Simplilearn.
SISimplilearn
Project Management Professional (PMP) Certificate, Project Management
2014 - 2017
Completed Project Management Professional (PMP) certification training via Simplilearn.
Alliance Française
DELF B1 & B2 Diplomas, French Language
2010 - 2013
Completed DELF B1 and B2 French language diplomas through Alliance Française.
KUKenya Methodist University
Master of Business Administration, Strategic Management
2009 - 2011
Master of Business Administration with a focus on strategic management from Kenya Methodist University.
InfoTech Training Nairobi
Certificate in Visual FoxPro Programming, Visual FoxPro Programming
2006 -
Certificate in Visual FoxPro programming from InfoTech Training Nairobi.
BUBugema University
Bachelor of Business Administration, Management Information Systems / Finance
2001 - 2004
Bachelor of Business Administration in Management Information Systems and Finance from Bugema University.
Mombasa Polytechnic
Diploma in Chemical Engineering, Chemical Engineering
1998 - 2000
Diploma in Chemical Engineering awarded by Mombasa Polytechnic (KNEC).
Uganda Institute of Bankers
Certificate in Delinquency Management, Banking
2005 -
Completed a certificate course in delinquency management at the Uganda Institute of Bankers.
Alliance Française
DELF A1 & A2 Diplomas, French Language
Completed DELF A1 and A2 French language diplomas through Alliance Française.
Aptech Kampala
Microsoft Certified Professional (SQL Server), Database / SQL Server
2005 - 2006
Microsoft Certified Professional (SQL Server design and implementation) program completed at Aptech Kampala.
Chavakali Highschool
KCSE (Kenya Certificate of Secondary Education), Secondary Education
1994 - 1997
Completed KCSE secondary education at Chavakali Highschool (KNEC).
Valentines Primary (Msa)
KCPE (Kenya Certificate of Primary Education), Primary Education
1985 - 1993
Completed KCPE primary education at Valentines Primary School, Msa (KNEC).
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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