Tyreigne Grace

I am a dedicated and customer-focused Customer Support Specialist with five years of experience in delivering outstanding service and enhancing customer satisfaction. My journey in customer support has equipped me with the skills to troubleshoot effectively, handle inquiries with professionalism, and build strong rapport with customers. I am passionate about creating positive customer experiences and driving brand loyalty.

In my previous role as a Customer Support Representative at Bright Network Marketers, I managed between 20 to 80 customer interactions daily, maintaining a 100% customer satisfaction rating. I collaborated closely with product and technical teams to report bugs and enhance user experience. Currently, as a Customer Service Associate at Viraj Ltd, I have successfully increased sales by 20% through upselling and have implemented a new ticketing system that reduced response time by 90%. My commitment to excellence in customer service drives my professional ethos.