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@dennisjuniorbaloni
Experienced photographer and customer service professional with sales and marketing expertise.
I am a dedicated photography and customer service professional with formal training in photography and business management. I combine technical photography skills with strong customer-facing experience gained across media, advertising, and IT service roles.
My background includes diploma-level photography training and hands-on experience as a photographer and second photographer, where I managed lighting, editing, retouching, and client interactions under pressure. I have also performed IT support and maintained systems during earlier roles.
In sales and marketing positions I conducted market research, analyzed consumer behavior and marketing metrics, prepared sales forecasts, and handled B2B sales tasks. I have experience resolving customer complaints, upselling, and keeping accurate CRM records.
I bring computer literacy (Microsoft Office), Adobe Photoshop and Lightroom expertise, social media and email marketing knowledge, data analytics familiarity, strong communication and teamwork abilities, and a practical, solutions-focused approach to every role.
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Work history, roles, and key accomplishments
IT Solutions
Nov 2022 - Jun 2024 (1 year 7 months)
Provided multi-channel customer support, resolved complaints promptly, maintained CRM records, and identified upsell opportunities while collaborating with teams to improve customer satisfaction.
Cosmopolitan Projects
Mar 2019 - Aug 2022 (3 years 5 months)
Conducted market research and consumer data analysis to identify opportunities, maintained marketing metrics and forecasting reports, and handled customer service and business administration to support sales growth.
Prophetic Channel TV
Feb 2016 - Jan 2018 (1 year 11 months)
Planned and executed studio and portrait shoots, managed lighting/backdrops and photographic equipment, and performed image editing, retouching and production for broadcast and client use.
Marline Advertising
Mar 2013 - Jan 2015 (1 year 10 months)
Resolved employee IT support requests by diagnosing system issues, configuring software/hardware, managing user onboarding credentials, and maintaining service request logs and updates.
Degrees, certifications, and relevant coursework
Diploma, Photography
Completed a Diploma in Photography, graduated March 2022.
Diploma, Business Management
Completed a Diploma in Business Management and a Certificate in Sales Management, graduated April 2015.
Software and tools used professionally
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