Denis Hodžić

Responsible for interacting with customers in German and English, processing queries and complaints, and assisting clients in finding apartments in the German market. Logging contacts and cases into internal systems.

Handled customer queries, orders, and complaints in German and English. Investigated claims and issued refunds while ensuring quality service.

Prepared and processed documentation for German import customs, ensuring compliance with procedures and coordinating with coworkers.

Managed customer inquiries and complaints, created invoices, and arranged delivery services while maintaining household electronics.

Prepared meals according to house recipes, operated kitchen equipment, and collaborated with kitchen staff.

Handled various production tasks, operated machinery, and ensured efficient output while following safety procedures.

Operated and monitored production machinery, ensured product quality, and trained personnel in a safe environment.

Scheduled guest reservations, assisted with check-in/out procedures, and managed administrative tasks and guest complaints.

Education in Tourism and hospitality.