Looking for a job

Adi Omerbašić

@adiomerbai

Customer Support Representative at Personify Health, resolving member issues across phone, email, and chat using Zendesk and Genesys.

Bosnia and Herzegovina

Message

What I'm looking for

I’m building a career where I can contribute to the team and grow professionally.

At Personify Health, I support members and clients with account questions and website or product issues over phone, email, and chat. I document cases in Zendesk and take calls through Genesys.

I search internal databases for accurate answers, and I follow up on escalated technical problems until members have an answer.

Before Personify Health, I worked as a waiter at Caffe Bar “Živinajs,” providing service in a fast-paced environment and handling transactions, daily bank deposits, and procurement.

As a volunteer with Red Cross Živinice & Red Cross Tuzla Canton, I organized humanitarian activities and events and assisted vulnerable groups. I’m pursuing a part-time Software Engineering degree at UNIVERSITY “DŽEMAL BIJEDIĆ” OF MOSTAR.

Experience

Work history, roles, and key accomplishments

Current

Member Services Representative

Current

Personify Health

Jan 2025 - Present (1 year 9 months)

Support members and clients over phone, email and chat, handling account questions and product issues. Log, track and update tickets in Zendesk and take calls through Genesys, keeping every case documented until resolved.

Zendesk Genesys Multichannel Support Communication Skills Critical Thinking Microsoft Office 365