Open to opportunities

Faruk Karalija

@farukkaralija

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Enthusiastic customer support agent with a background in healthcare.

Bosnia and Herzegovina

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What I'm looking for

I am looking for a role that allows me to leverage my customer support skills while contributing to a positive team environment.

My name is Faruk Karalija, and I am an enthusiastic and self-motivated individual with a diverse background in customer support and healthcare. I have honed my skills in various roles, including as a multi-skilled agent at DDC MLS, where I provided email and voice support to couriers. My ability to adapt to challenging situations has made me a reliable team member, and I thrive under pressure while adhering to strict deadlines.

In addition to my customer support experience, I have worked in the healthcare sector, providing care for aged and disabled individuals. My time at Rehabilitation Center FAMILIA allowed me to support patients in a medical setting, which was both rewarding and educational. I am currently pursuing a Master's degree in Political Science, focusing on global security and defense systems, which complements my practical experience and enhances my understanding of societal issues.

Experience

Work history, roles, and key accomplishments

Multi-skilled Agent

DDC MLS

Feb 2023 - Feb 2024 (1 year)

Started as an email customer support agent on the internal project Inpost, then progressed to voice customer support, assisting couriers effectively.

Customer Support Email Support Team Building Microsoft Office

Waiter

Valamar

May 2023 - Sep 2023 (4 months)

Seasonally worked as a waiter in Croatia, providing excellent customer service in a busy restaurant environment.

Customer Service Teamwork Communication Time Management Multitasking

Aged and Disabled Care-worker

Rehabilitaion Center FAMILIA

Nov 2022 - Feb 2023 (3 months)

Provided care and support to patients in the absence of a medical worker, ensuring their comfort and well-being.

Patient Care Empathy Communication Teamwork

Aged and Disabled Care-worker

Rehabilitaion Center DALMATINO

Feb 2022 - May 2022 (3 months)

Worked in a medical hospital treating and supporting elderly patients, gaining valuable experience in healthcare.

Patient Support Healthcare Communication Empathy Teamwork

Waiter

Susa Komerc

Apr 2017 - Nov 2021 (4 years 7 months)

Worked as a waiter and bartender, gaining extensive knowledge and skills in customer service and restaurant operations.

Bartending Customer Service Teamwork Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

The Faculty of Political Science

Master, Political Science

2020 - 2024

Currently pursuing a Master's degree in Political Science.

American University

Master, Political Science

2022 - 2023

Elevated proficiency in global security and defense systems, with the economic impact on it.

Eduka Center

Nurse for old and disabled persons, Nursing

2021 - 2021

Acquired basic knowledge and practice in treating old and debilitated patients.

Mentor

Seminar, Project Management

2019 - 2019

Took a course about European Union funds, where I learned the basics of writing project proposals.

The Faculty of Political Science

Bachelor of Sociology, Sociology

2008 - 2014

Developed understanding in various societal realms, such as family, religion, political structures of communities and states, and the historical backdrop of key events.