denise lim

Processed and activated wireless services for over 20,000 NYPD members, ensuring seamless connectivity and accurate data entry. Provided comprehensive troubleshooting support for technical issues and applications, consistently delivering exceptional customer service and client satisfaction.

Managed fulfillment and online orders, successfully reducing order rejection rates from 7% to under 5% weekly through efficient processes. Supervised inventory processing, conducted precise stock counts, and coordinated team workflows to optimize daily operations.

Oversaw comprehensive front desk operations, including appointment scheduling, insurance verification, claims processing, and meticulous patient records management. Performed essential pretesting procedures such as auto-refraction and glaucoma pressure tests, while also managing banking deposits, supply orders, and marketing support to enhance clinic efficiency.

Managed all front-office tasks, including efficient patient check-ins, accurate insurance processing, and daily administrative duties. Conducted pretesting for optometric exams and maintained highly organized office systems to ensure smooth operations.

Specialized in Levi’s merchandising, effectively training new associates and significantly driving sales within the young men’s department. Processed transactions accurately, maintained organized inventory, and actively supported overall store operations.

Successfully led a team of 6 associates, achieving top rankings in magazine subscriptions and game reservations through effective leadership. Oversaw all aspects of store operations, including inventory management, scheduling, and ensuring district compliance.

Currently pursuing a Bachelor of Science in Criminal Justice. Expected to graduate in 2025, focusing on the principles and practices within the criminal justice system.

Completed an Associate Degree in Administration of Justice. The curriculum covered foundational aspects of the justice system, preparing for further studies or entry-level roles.