Open to opportunities

Denisa Tudor-Dobrican

@denisatudordobrican

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Help desk administrator with expertise in management support.

Romania

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dynamic and detail-oriented professional with extensive experience in Help Desk Administration, Corporate Reception, and Office Administration. My strong organizational skills and customer service expertise allow me to create efficient workflows and enhance client satisfaction. I am eager to contribute to your team and support your organization in fostering a positive and productive work environment.

In my role as a Help Desk Administrator at Mace, I successfully managed high-volume support, resolving 95% of issues on first contact. I implemented a knowledge base that reduced repetitive inquiries by 40% and trained team members, enhancing support efficiency by 25%. My commitment to maintaining SLA compliance resulted in a 98% on-time resolution rate, showcasing my dedication to excellence in service delivery.

Throughout my career, I have consistently streamlined operations and improved communication flows, whether as a Corporate Receptionist or an Administrative Assistant. I take pride in my ability to foster teamwork and synergy across departments, ensuring that every client interaction leaves a lasting positive impression.

Experience

Work history, roles, and key accomplishments

Help Desk Administrator

Mace

Nov 2023 - Dec 2024 (1 year 1 month)

As a Help Desk Administrator at Mace, I managed system records and ensured prompt handling of support requests. I implemented a knowledge base that reduced repetitive inquiries by 40% and trained team members to enhance support efficiency by 25%. I maintained a 98% on-time resolution rate while resolving 95% of issues on first contact.

Help Desk Support Customer Service CRM Tools Communication Skills Data Analysis Reporting

Corporate Receptionist

Mace

Jun 2023 - Nov 2023 (5 months)

In my role as Corporate Receptionist at Mace, I welcomed clients and managed multi-line phone systems to ensure efficient communication. I coordinated schedules and organized events, which enhanced company visibility and improved workflow efficiency.

Customer Service Multi Line Phone Systems Event Coordination Scheduling Inventory Management Communication Skills Workflow Optimization

Administrative Assistant

TUDOR ROXIDENI SRL

Oct 2022 - May 2023 (7 months)

As an Administrative Assistant at TUDOR ROXIDENI SRL, I managed records, answered calls, and entered information into databases. I also handled office inventory and welcomed visitors, ensuring smooth daily operations.

Customer Service Communication Skills Research Time Management

Secretary / Office Administration

WHIPPY ICES EVENTS LIMITED

May 2019 - Sep 2022 (3 years 4 months)

In my position as Secretary at WHIPPY ICES EVENTS LIMITED, I streamlined office operations and managed executive schedules. I implemented filing systems and coordinated meetings, which improved communication and team collaboration.

Office Management Scheduling Event Coordination Customer Service Data Reporting Communication Skills