Sameem Sarfaz

Coordinate daily stock replenishment and picking activities in a busy retail warehouse, achieving 100% product availability for store opening. Improved order fulfilment accuracy to 99% by redesigning picking and packing procedures and maintaining HSE compliance.

Held full operational responsibility for 7 client accounts, managing inbound, outbound and inventory operations. Supervised a team of 10+ operatives, increasing picking and packing throughput by 100% in six months and cutting overtime costs by 90%.

Managed inbound operations for a high-volume e-commerce account, overseeing up to 3,500 units daily with 100% stock accuracy. Led outbound operations and dispatch, consistently achieving a 99% on-time KPI.

Managed customised itineraries for 50+ clients monthly, achieving a 95%+ customer satisfaction rating. Streamlined the client inquiry-to-booking pipeline, processing 10+ daily enquiries while exceeding agency KPI benchmarks.

Pursued an MBA in Logistics and Supply Chain Management, covering global supply chain strategy, operations management, procurement, and data analytics.

MBA in Logistics & Supply Chain Management from the University of the West of Scotland, London, UK, from 2023 to 2024.

Completed a BBA in Human Resource Management, gaining foundational knowledge in HR principles and business administration.

BBA in Human Resource Management from Koshys Institute of Management Studies, Bangalore, India, from 2016 to 2019.

Earned the Microsoft Office Specialist certification, demonstrating proficiency in Microsoft Office applications.