Daniel Orantes
@danielorantes
Experienced process and security leader driving compliance, risk reduction, and operational excellence.
What I'm looking for
I am an experienced process and security leader with over a decade of progressive responsibility across information security, compliance, operational excellence, and strategic process governance. I have led company-wide controls, driven audit readiness for SOC 2, ISO and FedRAMP, and served as the primary liaison with external auditors and enterprise clients.
In my current role I own enterprise-wide process governance, information security, and compliance frameworks, design and maintain security controls and RBAC audits, and oversee business continuity, data integrity, and change/access control processes. I have a proven track record of strengthening risk management frameworks, improving NOC monitoring and escalation, and delivering Lean and leadership workshops that embed continuous improvement.
I focus on measurable outcomes—optimizing KPIs, SLAs, QA, and performance metrics—and translating insights into automation and process improvements that reduce risk and improve client-facing compliance and operational performance.
Experience
Work history, roles, and key accomplishments
Senior Process & Security Analyst
Unknown
Aug 2022 - Present (3 years 6 months)
Owns enterprise-wide process governance, information security, and compliance frameworks; led audit readiness for SOC 2, ISO, FedRAMP and client audits while driving continuous improvement and security culture adoption.
Process Improvement Specialist
Unknown
Aug 2021 - Aug 2022 (1 year)
Led company-wide process documentation, standardization, and audit cycles; strengthened business continuity, access control, and change management and delivered Lean workshops to management.
Process & Data Analyst
Unknown
Mar 2020 - Aug 2021 (1 year 5 months)
Analyzed operational KPIs, SLAs and QA outcomes to identify optimizations and deliver BI insights and automation support aligned to SMART goals and strategic objectives.
Business & Process Analyst
Unknown
Nov 2013 - Mar 2020 (6 years 4 months)
Led internal audits to identify operational and compliance risks, performed P&L and productivity analysis, and delivered client-aligned quality and performance reporting with corrective action partnership.
Payroll & Data Analyst
Performed payroll and data analysis supporting operational accuracy and reporting for service delivery and workforce operations.
Customer Service Agent
Teleperformance
Delivered customer support on the FedEx account, meeting quality and SLA targets while resolving client inquiries.
Operations Management Desk
Sykes
Managed scheduling and reporting functions to support operations, workforce planning and service level adherence.
Education
Degrees, certifications, and relevant coursework
Don Bosco University
Bachelor of Business Administration, Business Administration
2020 -
Grade: 8.2
Activities and societies: Book reader and wood working pasionate
Pursuing a Bachelor's degree in Business Administration beginning in 2020; program in progress.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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