Open to opportunities

Demola Lawal

@demolalawal

Message

I deliver clear, empathetic customer support and accurate assessment services in fast-paced environments.

Nigeria

Message

What I'm looking for

I'm looking to build a customer service career where I can use clear communication, active listening, and problem-solving to resolve customer concerns and deliver positive experiences.

I've supported customers at Specialty Life Insurance by handling calls professionally, listening actively, and guiding prospective clients through the appropriate insurance process.

I communicate clearly with customers from diverse backgrounds, address questions and objections calmly, and focus on providing accurate information that meets their needs.

At Pearson, I completed grading and assessment work accurately, reviewed submitted work against established guidelines, and consistently met quality expectations and deadlines.

I'm eager to build a customer service career where I can bring strong communication, problem-solving, data-entry, and team collaboration skills to positive customer experiences.

Experience

Work history, roles, and key accomplishments

Call Expert

Specialty Life Insurance

Handled customer calls professionally, using active listening and clear communication to understand client needs. Provided accurate information and guided prospective clients through the insurance process.

Customer Service Active Listening Communication Skills Problem Solving Insurance

Grading / Assessment Support

Pearson

Performed grading and assessment tasks with accuracy and strong attention to detail. Reviewed and evaluated submitted work in line with established guidelines and standards.

Attention To Detail Assessments Grading Time Management Microsoft Office