Open to opportunities

Abdulwahid Ebrahim

@abdulwahidebrahim

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Experienced operations and customer service professional seeking roles in Dubai.

Ethiopia

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What I'm looking for

I seek a customer-focused operations role in Dubai where I can apply my banking operations, team supervision, and cash-handling experience while growing into greater operational responsibility and contributing to service excellence.

I am an operations and customer service professional with over four years of hands-on experience in banking operations, team supervision, cash handling, and internal audit support. I have a B.A. in Economics and a track record of ensuring accuracy, resolving customer issues, and improving branch efficiency.

Reliable and detail-oriented, I have supervised front-line staff, managed daily branch operations, and supported compliance activities. I am motivated to contribute effectively to a dynamic work environment in Dubai, bringing strong teamwork, operational discipline, and customer-focused service.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Hijra Bank S.C

Mar 2022 - Jun 2022 (3 months)

Supervised daily branch operations and front-line staff, managed cashiers to ensure accurate banking operations, and resolved customer complaints to maintain service efficiency.

Operational Support Team Supervision Cash Handling Customer Service Conflict Resolution Branch Operations

Customer Service Officer

Wegagen Bank S.C

Jan 2018 - Apr 2022 (4 years 3 months)

Handled deposits, withdrawals and account inquiries, monitored daily cash transactions and prepared balancing reports, and supported internal auditing and compliance activities to improve accuracy and efficiency.

Cash Handling Customer Service Internal Audit & Compliance Transaction Monitoring Reporting