DeMarco Richard
@demarcorichard
Dedicated IT technician with extensive experience in customer service.
What I'm looking for
I am an IT technician with a strong commitment to achieving results and success in every project I undertake. My background includes extensive experience in the installation, configuration, and administration of various systems, including Windows Server and desktop environments. I have a proven ability to learn quickly and adapt to new technologies, which has allowed me to excel in diverse roles across multiple industries.
Throughout my career, I have demonstrated my talent for preparing complex reports and presentations, ensuring compliance with agency requirements while meeting tight deadlines. My experience spans from working as a DJ to IT help desk support for major companies like Pfizer and Microsoft. I pride myself on my communication skills, which enable me to convey technical concepts in a way that is easily understood by clients and colleagues alike.
Currently, I am seeking opportunities that allow me to leverage my technical skills and customer service experience. I am eager to contribute to a team that values innovation and collaboration, where I can continue to grow and develop my expertise in the IT field.
Experience
Work history, roles, and key accomplishments
Bus Assembler
Tulsa Bus Plant
Jan 2023 - Present (2 years 6 months)
Installed high voltage batteries and coolant pipes, along with other parts, to ensure electric buses were operational. Contributed to the assembly of electric vehicles.
Appliance Installer
Hahn Appliance Warehouse
Jan 2023 - Present (2 years 6 months)
Delivered and installed various appliances including refrigerators, dishwashers, and ovens at customer locations. Provided professional installation services.
Driver
Google Street View
Jan 2021 - Present (4 years 6 months)
Drove for Google Street View, collecting target segments provided by internal computer systems. Ensured accurate data collection for mapping purposes.
Assembly Line Worker
Whirlpool
Jan 2021 - Present (4 years 6 months)
Assembled ovens on an assembly line, installing insulation and wiring cables for power. Contributed to the efficient production of appliances.
Houseman
Hyatt Regency
Jan 2020 - Present (5 years 6 months)
Set up events for up to 500 people, arranging various items and equipment. Ensured event spaces were prepared according to specifications.
Warehouse Worker
BSEWIN
Jan 2019 - Present (6 years 6 months)
Operated sewing machines and maintained warehouse organization and cleanliness. Managed receivables and prepared sewing machines for purchase.
Lead Dishwasher
The Linden
Jan 2018 - Present (7 years 6 months)
Led dishwashing operations, ensuring cleanliness and sanitation standards were met. Managed dishwashing staff and maintained kitchen organization.
Steel Processor
AZZ Steel Shop
Jan 2018 - Present (7 years 6 months)
Processed steel pipes and prepared them for the zinc galvanization process. Ensured materials were ready for use in various applications like traffic lights.
Dietary Aide
Sherwood Manor
Jan 2018 - Present (7 years 6 months)
Prepared meals for patients, adhering to dietary restrictions and health guidelines. Assisted with food service operations in a healthcare setting.
Burger Maker Fry Cook and Dishwasher
Burger King
Jan 2018 - Present (7 years 6 months)
Prepared burgers and operated fry cook stations, ensuring food quality and safety. Responsible for dishwashing and maintaining kitchen cleanliness.
Bar Back
Margarittavile
Jan 2018 - Present (7 years 6 months)
Delivered beer and alcohol to paying customers, ensuring efficient service. Assisted bartenders with stocking and maintaining bar supplies.
Valet Driver
American Parking
Jan 2016 - Present (9 years 6 months)
Provided valet parking services for customers, ensuring efficient vehicle handling. Maintained a professional demeanor and assisted with customer needs.
IT Help Desk
Hewlett Packard Enterprise
Jan 2016 - Present (9 years 6 months)
Provided IT Help Desk support for major companies including Pfizer and Microsoft. Resolved technical issues and assisted users with various IT-related problems.
Warehouse Clerk
Resource One
Mar 2015 - Present (10 years 4 months)
Managed phone communications, data entry, and filing tasks. Expedited orders and purchase orders, ensuring timely processing and invoicing.
IT Technician
Hilcrest
Feb 2015 - Present (10 years 5 months)
Deployed HP systems and operated Windows 7, providing technical support to users. Assisted with customer service inquiries related to IT issues.
Assistant Manager
Ink & Computer Systems
Aug 2013 - Present (11 years 11 months)
Managed projects, including Active Directory password resets and file server shares. Planned and implemented system upgrades, maintenance fixes, and vendor patches.
Computer Technician
Alorica
Mar 2013 - Present (12 years 4 months)
Provided customer service and registered services for customers with product warranties. Solved customer challenges effectively and maintained quality control records.
Sander/Buffer
Nordam
Feb 2012 - Present (13 years 5 months)
Inspected and finished workpieces by grinding, shearing, and cutting, ensuring they met specifications. Operated machines for buffing and polishing, making adjustments as needed.
HP Deployment/Operator
American Airlines
Aug 2011 - Present (13 years 11 months)
Deployed over 1500 PCs for American Airlines, ensuring proper setup and configuration. Utilized backup and imaging software for system deployment.
Air Technician
Zephyr Clean Air
Mar 2011 - Present (14 years 4 months)
Cleaned air ducts and utilized various hand and power tools for maintenance tasks. Adhered to safety rules and demonstrated knowledge of mechanical systems.
Logo Designer/Photographer
Komara Marketing Group
Jan 2011 - Present (14 years 6 months)
Designed logos and provided photography services for various marketing projects. Utilized graphic design software to create visual content.
Sales Representative
TCIM (AT&T)
Aug 2010 - Present (14 years 11 months)
Performed front-office operations including data entry and customer service. Acted as an account representative, managing customer inquiries and support.
Crew Member
Shoe Carnival
Jan 2010 - Present (15 years 6 months)
Assisted customers in finding appropriate footwear and maintained store cleanliness. Provided support to the sales team and ensured a tidy shopping environment.
Concession Stand Worker
Cinemark
Jan 2009 - Present (16 years 6 months)
Worked at the concession stand, preparing popcorn and drinks for customers. Responsible for maintaining cleanliness by washing dishes and tidying the area.
Education
Degrees, certifications, and relevant coursework
Union High School
High School Diploma, General Studies
Graduated from Union High School.
Tulsa Technology Center
Certificate, Digital Media & Web Technologies
Completed a program in Digital Media & Web Technologies, focusing on website design and photography.
Tulsa Community College
Associate's Degree, General Studies
Attended Tulsa Community College.
ITT (Institute of Technology) Business College
Associate's Degree, Software Development and Network System Administration
Studied Software Development and Network System Administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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