Alessandro Franco
@alessandrofranco
Bilingual customer service representative with a focus on satisfaction.
United StatesWhat I'm looking for
I'm a bilingual customer service representative fluent in both English and Spanish, dedicated to providing exceptional support. My experience includes resolving inquiries and issues through various channels, including phone, chat, and email. I pride myself on my adaptability and ability to learn quickly, which has proven invaluable in remote work environments.
Since January 2023, I have been self-employed as a freelance customer support representative, where I have successfully provided bilingual assistance to small e-commerce businesses. My commitment to customer satisfaction is reflected in my impressive 95%+ satisfaction rating, showcasing my ability to resolve order, payment, and technical issues efficiently and professionally.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support
Self-employed
Jan 2023 - Present (3 years 5 months)
Provided bilingual support via email and chat for small e-commerce businesses. Resolved order, payment, and technical issues quickly and professionally, maintaining a customer satisfaction rating of 95%+.
Education
Degrees, certifications, and relevant coursework
Acellus Science Academy
Diploma, General Studies
Completed high school education through a remote learning platform. Focused on a science-based curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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