Open to opportunities

Della Miller

@dellamiller

Message

VP healthcare transformation leader aligning IT, workforce ops, and data for growth.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused VP role where I can lead end-to-end operations and workforce strategy, translate IT constraints into working workflows, and build real-time analytics dashboards—driving adoption through SOPs, training, and practical change leadership.

I’m a VP-level operator with 20+ years leading enterprise transformation across healthcare operations, workforce management, and cross-functional systems adoption. I sit at the intersection of IT capability and business need—translating technical constraints into operational solutions, designing end-user workflows that work in practice, and delivering the data infrastructure leadership needs to make strategic decisions.

I build from scratch, document for scale, and drive systems forward fully functional. From building an enterprise contact center and redesigning telephony and automation workflows to improving census submission compliance (~70% to ~95%) and delivering real-time executive reporting, I lead change with SOPs, training, and adoption that holds under multi-site complexity—plus active AI practitioner work using Claude (Anthropic).

Experience

Work history, roles, and key accomplishments

Current

VP, Referral Services & Growth

Current

Carrefour Associates, LLC

Oct 2020 - Present (5 years 8 months)

Led national referral services and workforce operations across 11+ sites, translating IT constraints into end-user workflows and automated data capture. Drove 40% census growth with <2% turnover and improved compliance submission from ~70% to ~95% via real-time reporting and automation.

Workforce Planning Contact Center Operations EMR System Administration Change Management Erlang C Forecasting Erlang C Capacity Planning AI Workflow Adoption (Claude)

Director, Call Center Ops Strategy

Carrefour Associates, LLC

Feb 2009 - Oct 2020 (11 years 8 months)

Built and led enterprise contact center operations from the ground up, designing omnichannel telephony, disaster routing, and referral workflows for 11+ national sites. Reduced service revocations 30% annually (45% in first 90 days) and standardized vendor, performance, CRM usage, and compliance training.

Contact Center Buildout Vendor Management CRM Operations Compliance Management Workflow Automation