Open to opportunities

Anyway Masangomai

@anywaymasangomai

Remote customer support and accounts coordination specialist improving client satisfaction through precise, proactive communication.

Mozambique

Message

What I'm looking for

I’m looking for a fast-paced remote role where I can lead customer inquiry resolution, manage tickets and accurate records, support financial/admin workflows, and continuously improve processes while collaborating with remote teams.

I’m a customer-focused professional with 6+ years of experience in accounts coordination, financial administration, and client communication. I’m bilingual in English and Portuguese, and I’m known for resolving queries efficiently while maintaining accurate records.

In my remote roles, I’ve served as a primary point of contact for order, inventory, and shipment issues, supported multi-channel communication, and managed email & ticket workflows. I also improve process quality through proactive communication and structured digital filing systems.

I’m especially strong with stock control processes, cycle counts, and ensuring financial and inventory compliance with company standards. I collaborate with cross-functional remote teams to streamline workflows, reduce processing delays, and deliver exceptional service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Accounts Coordinator

Current

Steffanot and Stocks

Jan 2022 - Present (4 years 5 months)

Served as the primary point of contact for client inquiries, resolving order, inventory, and shipment issues in a timely and professional manner. Managed stock control and maintained accurate financial and inventory records, improving inventory accuracy via regular cycle counts and strengthening customer satisfaction through proactive communication.

Customer Support CRM Data Entry Inventory Control Financial administration Cycle Counts order fulfillment Process Improvement Microsoft Excel

Assistant Accounts Coordinator

Clear Oceans Travel and Tours

Jan 2020 - Dec 2022 (2 years 11 months)

Provided remote customer and financial support by coordinating commission calculations and ensuring timely payment processing. Maintained organized digital invoice and payment filing systems, identified process inefficiencies to improve financial workflow and response times, and supported accurate documentation for audits and management reviews.

Remote Customer Support Financial administration Payment Processing Digital Filing Systems Process Improvement Microsoft Excel