Dela User
@delauser1
Dedicated network engineer and program coordinator focused on client-centered IT solutions.
What I'm looking for
I am a dedicated network engineer and program coordinator with extensive hands-on experience in network/hardware maintenance, customer service, and event coordination. I combine technical troubleshooting abilities with strong client-facing skills to resolve problems promptly and maintain operational continuity.
Throughout my career I have installed and repaired operating systems (Windows 2000/XP/7, Ubuntu), managed network equipment for banks and enterprise clients, and supported IT operations as an assistant and registrar. I have also built customer databases, produced reports on system defects, and suggested system improvements to enhance service delivery.
I have worked across sectors including communications regulation, re-insurance, logistics, education, and entertainment, demonstrating adaptability and project organization—from managing client containers and shipping documentation to organizing events and securing sponsorships.
I bring strong written and oral communication, analytical reasoning, and a commitment to collaboration. I am keen to contribute reliable technical support and client-focused coordination to teams seeking practical IT operations and service improvement.
Experience
Work history, roles, and key accomplishments
Events Coordinator
Xtreemwest Entertainment
Oct 2019 - Present (6 years)
Organized entertainment events including shows, parties, and weddings, secured sponsorships, prepared event grounds, and managed artist acquisition to deliver successful events.
AI Tutor / Writer
RWS Group
Sep 2025 - Oct 2025 (1 month)
Executed pairwise comparisons, counting and object tagging tasks across audio, video, and image data to support dataset annotation and quality improvement.
AI Tutor / Writer
Alignerr
Aug 2024 - Oct 2024 (2 months)
Performed supervised fine-tuning tasks, prompt engineering, audio transcription, and image captioning to improve model responses and VQA performance.
Customer Service Representative
National Communications Authority
Jan 2016 - Aug 2019 (3 years 7 months)
Handled customer inquiries and resolved issues, created and maintained a new customer database, and reported system defects with recommendations for improvements.
Logistics Coordinator
Jonada Global Company Limited
Dec 2013 - Jun 2015 (1 year 6 months)
Managed client container bookings and shipping instructions, processed shipment entries, and collected bills of lading to ensure timely logistics operations.
Network Engineer
Sakacommunications And Electrical Services Limited
Sep 2010 - Apr 2013 (2 years 7 months)
Maintained and serviced bank networks and Reuters equipment, installed and repaired operating systems and hardware across desktops and laptops to improve system uptime and reduce incidents.
Teacher
La Yahoshua Basic School
Sep 2009 - Aug 2010 (11 months)
Taught English, Social Studies and Information Technology, maintained student progress and attendance records, and evaluated student performance to improve learning outcomes.
Registrar And Secretarial
Nationaltrust Holding Company
Sep 2008 - Aug 2009 (11 months)
Managed client share records, immobilized shares on the Ghana Stock Exchange depository, processed transfers, and addressed client complaints to ensure accurate custody operations.
IT Assistant
Ghana Re-Insurance Limited
Dec 2007 - Feb 2008 (2 months)
Installed operating systems and repaired desktops and laptops, resolving colleagues' IT issues to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
Ghana Stock Exchange
GSE Securities Certificate, Finance / Securities
2009 - 2009
Completed the GSE Securities Certificate course covering investment, corporate finance, portfolio management, securities trading, and regulatory framework.
NIIT
Professional Diploma in Network Engineering, Network Engineering
2005 - 2008
Completed a Professional Diploma in Network Engineering with coursework in programming fundamentals, networking OS, database design, client OS administration, and Microsoft administration.
Achimota Secondary School
Senior Secondary School Certificate (SSCE), General Secondary Education
2001 - 2004
Activities and societies: Participated in establishment of Shotokan karate club
Attended secondary school and completed the Senior Secondary School Certificate Examination (SSCE).
Availability
Location
Authorized to work in
Job categories
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