Looking for a job

Tomas Terezi

@tomasterezi

Message

IT Support Specialist at Sisal Digital Hub Albania, resolving issues across gaming terminals and systems.

Albania

Message

At Sisal Digital Hub Albania, I diagnose and resolve technical issues across gaming terminals and systems. I analyze system logs, track user issues through Microsoft Dynamics CRM and ServiceNow, and monitor systems for anomalies.

At Lutech, I developed and maintained custom applications on the Salesforce platform. I created and optimized SOQL queries and configured objects, workflows, process builders, and validation rules.

During my Java Developer Internship at Dominusoft, I worked with Java in Eclipse, MySQL Workbench, and Java Swing. I also hold a Java Developer Course certificate from Dominusoft.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Sisal Digital Hub Albania

Mar 2025 - Present (1 year 8 months)

Diagnose and resolve technical issues for gaming terminals and systems. Manage and track tickets through Microsoft Dynamics CRM and ServiceNow, analyze system logs, and escalate complex incidents to specialized teams.

Microsoft Dynamics CRM ServiceNow Troubleshooting System Logs Problem Solving Teamwork

Salesforce Developer

Lutech

Sep 2024 - Mar 2025 (6 months)

Designed, developed, and maintained custom applications on the Salesforce platform. Created and optimized SOQL queries, configured objects, workflows, and validation rules, and collaborated with Admins and Business Analysts.

Salesforce SOQL Workflow Management Custom Objects Process Builder Validation Rules Collaboration

Java Developer Internship

Dominusoft

Jun 2024 - Jul 2024 (1 month)

Completed a Java developer internship focusing on Java programming with Eclipse, database management using MySQL Workbench, and building UI components with Java Swing.

Java Eclipse MySQL Java Swing UI Development