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Deja-Nicole Onan

@dejanicoleonan

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Detail-oriented executive assistant with a passion for veteran advocacy.

United States

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What I'm looking for

I seek a role in a mission-driven organization where I can leverage my administrative expertise and passion for veteran advocacy to make a meaningful impact.

I am a detail-oriented and compassionate executive support professional with over 8 years of experience managing high-stakes administrative operations across healthcare, federal, and advocacy sectors. I am known for building trusted relationships with senior leaders and managing complex priorities with discretion and precision. My expertise lies in email and calendar management, scheduling, cross-functional coordination, and leveraging technology to streamline executive operations.

Throughout my career, I have served as the primary administrative and case support liaison for senior officials, ensuring smooth scheduling and documentation handling. I have designed standard operating procedures to improve task management and patient issue resolution, significantly enhancing team response times. My commitment to mission-driven organizations drives my proactive approach to providing remote-ready support, particularly in service to military, veteran, and disability communities.

Experience

Work history, roles, and key accomplishments

Operations Coordinator & Patient Advocate

U.S. Department of Veterans Affairs

Dec 2014 - Jan 2021 (6 years 1 month)

Served as the primary administrative and case support liaison for senior VA officials, managing executive calendars and coordinating multi-step meeting logistics. Oversaw inbox management, triaging inquiries, and designing SOPs to streamline task management and patient issue resolution.

Calendar Management Inbox Management SOP Development Google Workspace Office 365 Zoom

Constituent Services Representative (Federal Operations)

Office of Congressman Duncan Hunter

Jan 2012 - Dec 2012 (11 months)

Supported high-volume administrative and case support functions for federal constituents, handling confidential correspondence and tracking multiple case files. Managed time-sensitive communication with federal partners and helped develop constituent service processes to improve turnaround and satisfaction.

Administrative Support Confidentiality Constituent Services Federal Operations Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Walden University

Master of Social Work, Social Work (Military Specialization)

Grade: 4.0

Activities and societies: Phi Alpha Honor Society, The National Society of Leadership and Success Member

Pursuing a Master of Social Work with a specialization in military social work. Focused on advanced social work practices and interventions relevant to military personnel and veterans.

National Caregiver Training Program

National Caregiver Certificate, Caregiving

Completed the National Caregiver Certificate program. Acquired essential skills and knowledge for providing professional caregiving services.

Walden University

Master of Public Administration, Public Administration (Law & Public Policy)

Completed a Master of Public Administration with a focus on law and public policy. Gained expertise in governance, policy analysis, and legal frameworks impacting public administration.

Walden University

Graduate Certificate, Homeland Security

Obtained a Graduate Certificate in Homeland Security. Focused on critical aspects of national security, emergency management, and policy development.

San Diego State University

Bachelor of Arts, Political Science

Earned a Bachelor of Arts in Political Science. Studied political systems, public policy, and international relations, developing strong analytical and research skills.