SNG Deep

Manage front-desk operations, email correspondence, and inbound calls. Coordinate schedules, appointments, and client travel arrangements while supervising office support staff.

Provided remote and on-site administrative support including scheduling and record-keeping. Assisted clients with travel bookings and itinerary management while maintaining CRM records.

Managed inbound inquiries and maintained CRM records for bookings. Ensured timely follow-ups and accurate data entry of client details while coordinating with hotels and service providers.

Handled inbound and outbound customer calls, maintaining detailed CRM records and tracking customer interactions. Accurately recorded repayment plans, disputes, and compliance records through data entry.

Managed account inquiries and kept client information up to date in databases. Ensured accurate documentation and resolution of customer issues.

Managed inbound FedEx UK customer queries and maintained shipment records. Performed data entry for tracking and reporting purposes.

Entered client booking data accurately into reservation systems, updated CRM records, issued e-tickets, and maintained documentation.

Updated carrier rates, maintained export/import documentation, coordinated shipment records, and performed accurate data entry.

Maintained student records and documented attendance and progress reports. Planned and recorded field trips and extracurricular activities.

Bachelor of Arts degree from the University of Mumbai, completed in 2021.