At Accenture Services Pvt. Ltd., I performed underwriting for the AIG (US Property Insurance Process), ensuring cases were accurate and followed AIG guidelines. I also communicated with international clients to gather requirements, resolve queries, and provide updates.
At Webhelp India Pvt. Ltd., I handled inbound customer interactions for US and UK clients, recommending suitable services and contributing to upselling and revenue growth. I built customer relationships through calls, emails, and chats while supporting satisfaction and retention.
At R1 RCM Global Pvt. Ltd., I managed medical billing processes and resolved claim denials. I coordinated with cross-functional teams and medical partners to gather information and support accurate, timely claim resolution.
At HCL Technologies Ltd., I supported US-based clients in an online proctored environment, resolving technical and service-related issues. I also assisted with organizing cultural events and coordinating with teams at SPIC MACAY.
