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Deepika K

@deepikak2

Customer service professional at NatWest Group who resolved banking queries through webchat and earned Best Performance of the Month.

India

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What I'm looking for

I’m an immediate joiner and open to rotational shifts, including nights and weekends.

At NatWest Group, I handled customer queries over live webchat, coordinated with specialist teams on complex cases and escalations, and maintained high QA scores while meeting customer satisfaction targets. I received Best Performance of the Month in October 2024.

At HDB Financial Services Ltd., I managed high-volume inbound calls, resolved queries on the first interaction, and supported loan processing. Customers also sent appreciation emails for my service.

As a self-employed home baker, I’ve fulfilled 250+ custom orders and conducted a cake-baking workshop for 42 students at Guru Nanak College. I also work as a freelance Mehndi Artist, serving bridal and festive clients.

Experience

Work history, roles, and key accomplishments

Current

Home Baker

Current

Self Employed

Jan 2022 - Present (4 years 9 months)

Fulfilled 250+ custom orders, including 30% for corporate clients, and managed end-to-end operations from client communication to delivery. Conducted baking workshops and classes.

Baking Client Communication Pricing Packaging Delivery Order Fulfilment Workshop Facilitation Social Media Marketing

Current

Mehndi Artist

Current

Freelance

Jan 2020 - Present (6 years 9 months)

Served 180+ bridal and festive clients with a focus on service quality and client retention. Built a loyal client base through social media marketing and referrals.

Client Services Mehendi Art Customer Retention Social Media Marketing Referrals Service quality

Customer Service & Operations Analyst

NatWest Group

Aug 2022 - May 2025 (2 years 9 months)

Handled customer queries over live webchat with empathy and accuracy, coordinated with specialist teams to resolve complex cases, and maintained high QA scores. Awarded Best Performance of the Month (Oct 2024).

Customer Service Webchat Support Query Resolution Escalation Management Quality Assurance Team Coordination CRM Tools Cloud9 Microsoft Office

Phone Banker Officer

HDB Financial Services Ltd.

Dec 2020 - Aug 2022 (1 year 8 months)

Managed high-volume inbound calls, resolved customer queries on first interaction, supported loan processing, and explained financial products clearly. Consistently met quality and incentive targets.

Customer Service Inbound Calls Query Resolution Loan Processing Financial Products Quality Assurance Microsoft Office