Uddalok Chakravarty
@uddalokchakravarty
Personal Banker at Barclaycard resolving complex credit-card enquiries and complaints while maintaining 100% quality and 98% productivity.
IndiaWhat I'm looking for
At Barclaycard, I manage customer interactions across voice, chat, and email, resolving complex credit-card enquiries and complaints while balancing customer outcomes, regulatory requirements, and operational risk. I maintain 100% quality and 98% productivity, and was recognised as a 3-time NPS Champion.
I previously handled customer escalations in the Airbnb Process at Teleperformance Global Services, including booking issues and appeals. At Eastern Chronicle, I managed advertiser relationships from contract negotiation through campaign execution and post-sales support.
Experience
Work history, roles, and key accomplishments
Manage 30+ daily customer interactions across voice, chat and email, resolving complex credit-card enquiries and complaints while balancing customer outcomes, regulatory requirements and operational risk.
Monitor customer and operational performance indicators including NPS, quality, productivity and First Point of Contact resolution, maintaining 100% quality, 98% productivity and an average NPS
Worked in Airbnb Process
Managed complex booking, on-trip, and post-trip escalations across multiple customer channels while delivering high-quality support.
Investigated account and listing suspension appeals, disputes, and valid loss claims in line with Airbnb policies and risk guidelines.
Collaborated with specialist teams to resolve sensitive customer issues, demonstrating sound judgment
Managed advertiser relationships across business development, contract negotiation, campaign execution, and post-sales support.
Coordinated with editorial, design, and finance teams while strengthening long-term client relationships.
Education
Degrees, certifications, and relevant coursework
Developing a Problem-Solving Mindset
Jul 2026
Dr. B. R. Ambedkar University Delhi (AUD)
Master of Arts, HISTORY
Gauhati University, Guwahati
Bachelor of Arts, HISTORY
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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