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Deepika K

@deepikak1

Customer Service and Operations Analyst at NatWest Group who resolved complex banking cases and earned Best Performance of the Month.

India

Message

What I'm looking for

I’m pursuing an MBA in Finance to advance into financial and operational roles.

At NatWest Group, I resolved customer queries through webchat and collaborated with specialist teams on complex banking cases. I maintained high QA scores and met customer satisfaction metrics, earning Best Performance of the Month in October 2024.

At HDB Financial Services Ltd., I managed inbound calls, supported loan processing, and explained financial products. I met quality and incentive targets with 95% accuracy.

Since 2022, I’ve run a home baking business, fulfilling custom orders and managing pricing, marketing, packaging, and delivery. I also conducted a baking workshop at Guru Nanak College and run a freelance mehndi business serving bridal and festive clients.

Experience

Work history, roles, and key accomplishments

Current

Home Baker

Current

Self Employed

Jan 2022 - Present (4 years 9 months)

Fulfilled 250+ custom orders, including 30% for corporate clients and events, and managed end-to-end business operations including pricing, marketing, packaging, and delivery. Conducted baking workshops and classes.

Baking Business Operations Marketing Client Management Event Planning Teaching

Current

Mehndi Artist

Current

Self Employed

Jan 2020 - Present (6 years 9 months)

Served 180+ clients specializing in bridal and festive events, and built a loyal client base through social media marketing and referrals.

Mehendi Art Client Relations Social Media Marketing Event Services

Customer Service & Operations Analyst

NatWest Group

Aug 2022 - May 2025 (2 years 9 months)

Resolved customer queries with empathy and accuracy, collaborated with specialist teams on complex banking cases, and maintained high QA scores and customer satisfaction metrics. Recognized with Best Performance of the Month and Special Appreciation during National Charity Week.

Customer Service Escalation Handling Quality Assurance Banking Operations Webchat Support CRM Tools Communication Skills Problem Solving

Phone Banker Officer

HDB Financial Services Ltd.

Dec 2020 - Aug 2022 (1 year 8 months)

Managed high-volume inbound calls, resolved customer queries, supported loan processing, and explained financial products clearly. Consistently met quality and incentive targets with a 95% accuracy rate.

Customer Service Inbound Calls Loan Processing Financial Products Quality Assurance Communication Skills