GGGloria Shibu George
@gloriashibugeorge
Customer-focused banking professional with PGDM and experience in operations and relationship management.
IndiaWhat I'm looking for
I am a PGDM graduate with hands-on banking and operations experience, having worked as an Assistant Manager at Axis Bank and as an Operations Analyst at Royal Bank of Scotland. I focus on delivering financial solutions, maintaining process accuracy, and ensuring high-quality customer service.
During my tenure I performed KYC updates for NRI customers, managed customer transactions within defined TATs, and conducted detailed loan checks and maintenance. I was awarded a Bronze Ovation at RBS and mentored new joiners, demonstrating both technical proficiency and leadership potential.
I bring strong analytic skills, time management, and interpersonal abilities, and I am motivated to contribute to a progressive organization where I can apply my banking knowledge and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Axis Bank
Nov 2022 - May 2023 (6 months)
Provided financial solutions and branch services to new and existing customers, updated KYC for NRI clients, processed transactions and service requests within SLA, and resolved customer queries to minimize complaints.
Operations Analyst
Royal Bank of Scotland
Jul 2018 - May 2019 (10 months)
Performed loan document governance and maintenance, monitored loan terms and customer credentials, updated interest rates and repayments, trained new joiners, and received a Bronze Ovation for performance.
Education
Degrees, certifications, and relevant coursework
RSRajagiri Centre for Business Studies
Post Graduate Diploma in Management, Management
Grade: 73%
Activities and societies: Member of Rajagiri Business League; Transcend mentoring and tutoring initiative; SHE ERA event coordinator
Completed a Post Graduate Diploma in Management with emphasis on core management subjects and projects.
WCWomen's Christian College
Bachelor of Science, Physics
Grade: 70%
Activities and societies: Registration and hospitality committees for FESTEVE; NSS member; physics cultural event coordinator
Completed a Bachelor of Science in Physics with coursework and participation in college events and committees.
Montfort Matriculation Higher Secondary School
Higher Secondary Certificate, Higher Secondary Education
Grade: 81.92%
Completed Higher Secondary (12th) with focus on science stream and extracurricular involvement.
Montfort Matriculation Higher Secondary School
Secondary School Certificate, Secondary Education
Grade: 97.6%
Completed Secondary School Certificate (10th) with high academic performance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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