At IEnergizer IT Services, I handle payment-related queries for roadside assistance providers, resolving payment discrepancies, high-risk requests, and escalated cases while maintaining 95% SLA adherence.
I conduct document and payment verification, fraud detection, financial compliance checks, and account investigations. I use JIRA to research cases, coordinate with cross-functional teams, and support timely, compliant case closure.
Previously at Bizgurukul, I delivered customer support across calls, chat, email, and ticketing systems for a global EdTech organization. I investigated complex account and fraud cases, resolved complaints and escalations, and was recognized as Employee of the Month twice.
I've also trained agents on process knowledge, payment verification, case handling, quality standards, and support systems. I bring hands-on experience with JIRA, Zoho CRM, Microsoft Excel, Google Sheets, Outlook, and Microsoft Teams.
