At Tech Mahindra, I led enterprise-wide ServiceNow ITSM implementations and enhancements, from requirement discovery and solution design through process standardization. I partnered with IT, Security, and Operations teams to shape ITIL-aligned service management frameworks.
At Infosys Limited, I served as a liaison between business and technical teams on ServiceNow ITSM, ITOM, and HRSD implementations. I translated requirements into SAFe-aligned epics, features, and user stories, and supported ITOM Discovery, Event Management, and CMDB data governance.
Earlier, at Capgemini Limited, I configured ServiceNow workflows and integrated ITSM with third-party systems. On the Emerging and Digital Transformation of Banking Technologies project, I contributed to digital payment platform changes associated with increased transaction adoption and faster processing.
