Rashmi Singh
@rashmisingh
Driven Team Leader excelling in coordinating teams to achieve goals.
What I'm looking for
I am a driven Team Leader with a proven track record of excelling in coordinating teams to achieve strategic goals. My experience at Concentrix India Pvt. Ltd. has equipped me with the skills to monitor individual and team progress, offer constructive feedback, and address performance issues effectively. I believe in creating a safe, respectful, and engaging online environment, which is essential for fostering team collaboration and productivity.
Throughout my career, I have demonstrated my ability to lead, motivate, and guide team members to achieve performance goals. I provide regular feedback, coaching, and support to enhance their skills, while also conducting performance reviews to ensure accountability. My role as a Subject Matter Expert has allowed me to train and support content moderators, ensuring they understand company policies and best practices, which has been crucial in maintaining high standards of content moderation.
Experience
Work history, roles, and key accomplishments
Live Chat Agent
Concentrix India Pvt. Ltd.
Apr 2022 - Present (3 years 2 months)
Handled customer inquiries through live chat, providing timely and professional responses while managing multiple chats simultaneously.
Team Leader
Concentrix India Pvt. Ltd
Nov 2022 - Present (2 years 7 months)
Led and motivated a team to achieve performance goals, providing regular feedback and coaching. Conducted performance reviews and recognized high-performing team members while ensuring a safe and engaging work environment.
Content Moderator
Webhelp India Pvt. Ltd.
Aug 2019 - Present (5 years 10 months)
Reviewed and filtered user-generated content to ensure compliance with platform guidelines and community standards, identifying and removing inappropriate materials.
Subject Matter Expert
Concentrix India Pvt. Ltd.
May 2021 - Present (4 years 1 month)
Trained and supported content moderators, offering ongoing coaching and conducting audits to ensure quality and consistency in moderation decisions.
Content Moderator
Concentrix India Pvt. Ltd. (Google- YouTube)
Jul 2018 - Jul 2019 (1 year)
Identified and flagged inappropriate content, reviewing various media types to ensure adherence to platform guidelines.
Education
Degrees, certifications, and relevant coursework
Chhatrapati Shahu Ji Maharaj University
Master of Business Administration, Commerce
2020 -
Data Pro Software Development Centre
Computer
2015 - 2015
Chhatrapati Shahu Ji Maharaj University
Bachelor of Business Administration, Commerce
2013 -
Data Pro Software Development Centre
Computer
2013 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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