RS
Open to opportunities

Rashmi Singh

@rashmisingh

Driven Team Leader excelling in coordinating teams to achieve goals.

India

What I'm looking for

I seek a role that challenges my leadership skills and fosters team growth.

I am a driven Team Leader with a proven track record of excelling in coordinating teams to achieve strategic goals. My experience at Concentrix India Pvt. Ltd. has equipped me with the skills to monitor individual and team progress, offer constructive feedback, and address performance issues effectively. I believe in creating a safe, respectful, and engaging online environment, which is essential for fostering team collaboration and productivity.

Throughout my career, I have demonstrated my ability to lead, motivate, and guide team members to achieve performance goals. I provide regular feedback, coaching, and support to enhance their skills, while also conducting performance reviews to ensure accountability. My role as a Subject Matter Expert has allowed me to train and support content moderators, ensuring they understand company policies and best practices, which has been crucial in maintaining high standards of content moderation.

Experience

Work history, roles, and key accomplishments

CL
Current

Team Leader

Concentrix India Pvt. Ltd

Nov 2022 - Present (2 years 7 months)

Led and motivated a team to achieve performance goals, providing regular feedback and coaching. Conducted performance reviews and recognized high-performing team members while ensuring a safe and engaging work environment.

WL
Current

Content Moderator

Webhelp India Pvt. Ltd.

Aug 2019 - Present (5 years 10 months)

Reviewed and filtered user-generated content to ensure compliance with platform guidelines and community standards, identifying and removing inappropriate materials.

CL
Current

Subject Matter Expert

Concentrix India Pvt. Ltd.

May 2021 - Present (4 years 1 month)

Trained and supported content moderators, offering ongoing coaching and conducting audits to ensure quality and consistency in moderation decisions.

CY

Content Moderator

Concentrix India Pvt. Ltd. (Google- YouTube)

Jul 2018 - Jul 2019 (1 year)

Identified and flagged inappropriate content, reviewing various media types to ensure adherence to platform guidelines.

Education

Degrees, certifications, and relevant coursework

Chhatrapati Shahu Ji Maharaj University logoCU

Chhatrapati Shahu Ji Maharaj University

Master of Business Administration, Commerce

2020 -

DC

Data Pro Software Development Centre

Computer

2015 - 2015

Chhatrapati Shahu Ji Maharaj University logoCU

Chhatrapati Shahu Ji Maharaj University

Bachelor of Business Administration, Commerce

2013 -

DC

Data Pro Software Development Centre

Computer

2013 - 2013

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

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Rashmi Singh - Live Chat Agent - Concentrix India Pvt. Ltd. | Himalayas