Looking for a Product Management or Digital CX role in BFSI/Fintech. I enjoy owning digital products end-to-end, working with tech & design teams, and driving customer impact through data. Value fast-paced, customer-first orgs.
Looking for a job
Deepak Dixit
@deepakdixit
Digital Product & CX Leader | BFSI | Driving adoption, Strategy,retention & end-to-end digital transformation at Bajaj Life Insurance.
IndiaWhat I'm looking for
I'm a strategy-focused Digital Product & Customer Experience professional with 2.5+ years of experience in the BFSI sector, currently working as Deputy Manager at Bajaj Life Insurance.
I specialise in end-to-end digital product ownership — from identifying service gaps and translating customer insights into product roadmaps, to collaborating with tech & design teams on UI/UX improvements and self-service workflows. I spearheaded the first-in-industry Loan Against Policy journey on WhatsApp, increasing digital adoption to 90% and self-service transactions from 71% to 80%.
My core strengths include:
🔹 Digital Transformation & Product Strategy
🔹 Customer Lifecycle & Experience Management
🔹 Stakeholder Management & Cross-functional Leadership
🔹 Data Analysis, Power BI & A/B Testing
🔹 Agile (JIRA), CRM Platforms
I hold an MBA in Banking & Finance from Symbiosis International University and am actively exploring Product Management & Digital CX roles in the BFSI/Fintech space.
Open to opportunities in Gurugram, Hyderabad, Pune & Mumbai.
Experience
Work history, roles, and key accomplishments
BC
Current
Deputy Manager
Bajaj Alliance Life Insurance Company
Apr 2024 - Present (2 years 5 months)
Led initiatives to enhance customer experience and service quality, contributing to an NPS score of 36 for FY-26 through proactive service improvements and issue resolution. Designed and executed WhatsApp-based customer communication campaigns, including advance premium reminders and renewal campaigns, significantly improving customer engagement and premium collections.
Education
Degrees, certifications, and relevant coursework
Symbiosis international University
Master of Business Administration , Banking and finance
2022 - 2024
Grade: 6.5
Activities and societies: Memeber of Placement cell Captain of Basketball team Second place in vollyball tournament Basics of Bloomberg terminal
MBA in Banking & Finance from Symbiosis School of Banking & Finance, Symbiosis International University, Pune (2022–2024). Specialized in financial markets, banking operations, and strategic management. Active member of the Placement Committee. Developed strong foundations in data-driven decision-making, business strategy, and financial analytics.
University of Delhi
Bachelor of Commerce, Commerce
2020 - 2022
Completed a Bachelor of Commerce from the University of Delhi, with coursework in accounting, finance, and business studies.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1752k-2000k INR
Social media
Job categories
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