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deepak arora

@deepakarora1

End User Computing Engineer at Dazn Software Pvt Ltd, optimizing Azure Virtual Desktop and FSLogix profiles for enterprise workplaces.

India

Message

At Dazn Software Pvt Ltd, I architect and manage enterprise EUC solutions spanning Microsoft Intune, Autopilot, and Azure Virtual Desktop. I’ve optimized FSLogix profile containers to resolve legacy profile load errors and improve login workflows.

I also lead engineers and service desk personnel, support critical EUC and AVD incidents, and administer Microsoft 365 apps in virtualized environments. Previously, at Ltimindtree Limited supporting Microsoft, I managed AVD clusters and FSLogix profiles and provided L2/L3 support for Remote Desktop Services.

Experience

Work history, roles, and key accomplishments

Current

Senior End User Computing Engineer

Current

Dazn Software Pvt Ltd

Oct 2025 - Present (11 months)

Architect, deploy, and manage production-scale EUC solutions integrating Microsoft Intune, Autopilot, and Azure Virtual Desktop. Lead a team of engineers and service desk personnel, ensuring SLA compliance and high customer satisfaction.

Azure Virtual Desktop Microsoft Intune Windows Autopilot MacOS Management FsLogix Microsoft 365 ITIL Incident Management Vendor Management Team Leadership

Specialist - System Management

Ltimindtree Limited

Sep 2024 - Oct 2025 (1 year 1 month)

Functioned as an elite UEX Support Engineer for Microsoft, managing Azure Virtual Desktop clusters and providing advanced L2/L3 support for Remote Desktop Services. Authored SOPs and technical playbooks to reduce ticket resolution times.

Azure Virtual Desktop FsLogix Remote Desktop Services Troubleshooting L2 L3 Support SOP Development Technical Documentation

Lead – End User Services

IVY Software Development Services Ltd

Feb 2019 - Aug 2024 (5 years 6 months)

Led end-user services for Tata Communications, implementing incident management workflows and directing enterprise-scale hardware refresh and software migration initiatives. Ensured adherence to SLAs and conducted post-incident reviews.

Incident Management Service Delivery SLA Compliance Hardware Refresh Software Migration Team Leadership ITIL

Sr. System Administrator

Xecute HR Solutions Pvt Ltd

Jul 2018 - Feb 2019 (7 months)

Managed domain controllers, Active Directory, group policies, and network configurations. Supervised server patch schedules and infrastructure health audits to ensure security compliance.

Active Directory Group Policy Domain Controllers Network Configuration Server Patching Security Compliance