At TCS –TATA ConsultancyServices, I work as an EUCSME / TeamLead, providing L3 escalation support across Intune, SCCM, Windows, ActiveDirectory, and endpoint management. I supported a migration of 5,000+ devices within planned timelines while helping maintain service continuity.
I administer Microsoft Intune and SCCM endpoint management, troubleshoot Windows 10/11 devices, and support application deployment and endpoint security. I also use Nexthink investigations and device-level insights to identify performance issues and recurring EUC incidents.
I directly managed and supported 11 associates, coordinated operational coverage, and served as a technical escalation point. I created KB articles, SOPs, and process flowcharts to standardize support activities and improve knowledge transfer.
