ABAnirban Bhattacharya
@anirbanbhattacharya
Experienced End User Computing engineer delivering reliable desktop support and IT service excellence.
IndiaWhat I'm looking for
I am an End User Computing engineer with 7+ years of hands-on experience in EUC, IT service desk, and desktop support, currently leading deskside operations for a major airport project. I focus on SLA and KPI-driven performance, ITIL-aligned processes, and high customer satisfaction.
I have implemented Nexthink analytics, managed Active Directory and SCCM tasks, and reduced user downtime through proactive monitoring and timely incident resolution. My background includes onsite and remote technical leadership roles where I developed knowledge bases and conducted IT audits to improve operational efficiency.
I hold certifications including Nexthink Associate and Microsoft Azure Administrator (AZ-104, expired) and have a B.Tech in Computer Science. I bring a practical, solutions-oriented approach and a track record of coordinating cross-tower teams to resolve complex infrastructure and end-user issues.
Experience
Work history, roles, and key accomplishments
KYManage deskside support operations for Noida International Airport, coordinating with Service Desk and technical towers to meet SLAs and provide VIP on-site support while maintaining ITIL compliance.
COServed as onsite EUC engineer for Tektronix, resolving hardware/software/network issues, implementing Nexthink analytics, and reducing user downtime by 30% through proactive support and AD management.
COLed service desk teams and remote desktop operations, authored KB articles that cut resolution time by 15%, executed AD forest move, and ensured audit/compliance adherence.
HTTechnical Lead
HCL Technologies
Nov 2017 - Aug 2022 (4 years 9 months)
Provided remote troubleshooting for SCCM and Microsoft 365 for Cummins, maintained high ticket closure rates, and supported incident, change, and service-request workflows per ITIL.
Intern
Tata Technologies
Developed and deployed an Attendance Tracking Portal using Java at the Lucknow campus, improving attendance management processes.
Education
Degrees, certifications, and relevant coursework
SCSRM Engineering College
Bachelor of Technology, Computer Science
Completed B.Tech in Computer Science at SRM Engineering College, Kattankulathur, graduating in 2015.
CCCouncil for the Indian School Certificate Examinations (CISCE)
ISC (12th Grade), Higher Secondary Education
Grade: 75–79.9%
Completed 12th grade (ISC) under CISCE with a percentage in the 75–79.9% range.
CCCouncil for the Indian School Certificate Examinations (CISCE)
ICSE (10th Grade), Secondary Education
Grade: 80–84.9%
Completed 10th grade (ICSE) under CISCE with a percentage in the 80–84.9% range.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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