Open to opportunities

Dee Marshall

@deemarshall

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Dedicated client account support analyst with a focus on customer satisfaction.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive environment.

I am a dedicated Client Account Support Analyst with extensive experience in customer service and account management. My career has been built on a foundation of providing exceptional support to clients and ensuring their needs are met efficiently. At Pyramid Consultants, I successfully credentialed new agents and coordinated with account managers to prevent potential issues, demonstrating my commitment to client satisfaction.

Throughout my career, I have held various roles that have honed my problem-solving skills and ability to work under pressure. My time at Conduent LLC as a Transaction Processing Associate II allowed me to process complex claims while maintaining accuracy and efficiency. I pride myself on my ability to communicate effectively with clients and team members, ensuring that all inquiries are addressed promptly and professionally.

With a strong background in training and development, I have also led teams and facilitated training sessions to enhance performance and service quality. I am passionate about continuous improvement and thrive in environments where I can contribute to the growth and success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Transaction Processing Associate II

Current

Conduent LLC

Jun 2023 - Present (2 years)

Processed 50 claims per hour (FSA, HAS, Dependent Care etc.) and problem-solved without supervisory approval. Captured and validated complex data, pre-adjudicated documents, and corrected data while researching issues.

Data Validation Problem Solving Data Entry Document Management Research Compliance

Client Account Support Analyst

Pyramid Consultants

Oct 2023 - Feb 2024 (4 months)

Credentialed new agents in accordance with company policy and procedures. Responded to inquiries, solved problems, and ensured client satisfaction with products and services, coordinating with account managers to meet needs.

Credentialing Client Management Problem Solving Customer Service Product Knowledge Reporting Coaching

Associate Employer Support

Webster Bank (HSA Bank)

Aug 2022 - May 2023 (9 months)

Delivered top-tier customer service to employers, accountholders, TPAs, and partners, resolving complaints and issues using internal operations. Displayed professionalism while adapting through systems and prioritizing workloads, using various communication forms.

Customer Service Communication Skills Prioritization Account Management

Credentialing Representative/Team Lead/Manager

HCSC/ BCBS of TX

Jun 2015 - Jul 2022 (7 years 1 month)

Reviewed and processed primary source verification data for practitioner credentialing and recredentialing. Maintained professional communication with office staff, took ownership of escalated issues, and met processing TATs. Provided regular performance coaching and implemented strategies for career development.

Credentialing Team Leadership Quality Assurance Process Improvement Compliance

Licensed Agent/SME/Training Facilitator

Connextions INC

Oct 2012 - Mar 2015 (2 years 5 months)

Assisted a team of 30 sales professionals, supporting sales reps in opening new accounts and upgrading existing services. Solved customer challenges effectively and maintained quality control records, constantly seeking improvements. Effectively conducted new hire and supplemental training.

Sales Support Customer Service Quality Control Product Knowledge Team Leadership Performance Monitoring Reporting Account Management

Benefits Advisor/Training Coordinator

Towers & Watson

May 2012 - Oct 2012 (5 months)

Guided retirees and customers through Medicare Plan selection, effectively responding to inquiries and documenting service issues. Created engaging classroom activities, maintained order, and ensured training requirements were met for new hires.

Customer Service Troubleshooting Classroom Management Training Delivery Documentation

Coder and Receptionist

M.D. Vishu Lammata, M.D

Jan 2012 - Apr 2012 (3 months)

Cross-trained in both front and back office tasks, demonstrating adaptability and quick skill acquisition. Performed front office duties including answering calls and scheduling, alongside back-office tasks like obtaining vital signs and medical coding.

Medical Coding Scheduling Billing Vital Signs Medical Terminology Data Entry

Education

Degrees, certifications, and relevant coursework

Everest College

Certificate, Medical Insurance Billing and Coding

Completed a comprehensive program in medical insurance billing and coding. Gained proficiency in processing medical claims and understanding healthcare financial operations, preparing for a career in medical administration.

David W. Carter

High School Diploma, General Studies

Grade: Distinguished Honors Graduate

Completed a rigorous high school curriculum, focusing on a broad range of academic subjects. Graduated with distinguished honors, reflecting consistent academic excellence and dedication.