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Handles customer payments and invoice-related processes, reviews bookings, open items, invoices, and refund requests in the booking system, and supports German-speaking customers and internal contacts with payment and billing questions.

Provided daily sales support and customer care for assigned existing customers with a focus on indirect sales, coordinated between field sales, engineering, marketing, and manufacturing, and professionally handled inquiries about orders, RMA, invoices, credit status, and shipping.

Provided technical support, software activation, and service-oriented care for German-speaking customers, analyzed customer needs, and applied internal processes and IT tools to meet quality and quantity targets.

Provided technical support and structured error diagnosis in direct customer contact, identified system issues, and developed solutions based on diagnosis and customer input to ensure high customer satisfaction.

Provided first-level support for Dell XPS, Inspiron, and Alienware laptops and desktops as well as Dell docking stations, used systematic troubleshooting methods and diagnostic tools, and managed repair and replacement processes to resolution.

Managed production flow and resource planning, negotiated with suppliers, calculated and coordinated manufacturing and assembly prices with customers, and led workshop and assembly teams.

Coordinated plant areas to ensure smooth production, analyzed deviations and implemented action plans with maintenance, planned personnel, resources, and equipment, and ensured availability of production lines.

Studied Applied Sciences at HTW Saar from 2005 to 2011.

Completed a DSH-Hochschulkurs at DSH University from 2000 to 2002.

Completed German language courses from A1 to C1 at Goethe-Institut Casablanca from 1998 to 2000.