Jad Douah

Followed up on unresolved Tier 2 issues, solved software and system-related problems, updated systems and drivers, performed data backups and recovery, and restored or repaired operating systems. Connected devices and set up network devices while helping customers find alternative technical solutions.

Performed cleaning and optimization on devices running Windows and Mac OS.

Processed customer requests including subscription, cancellation, preservation, and refund.

Set appointments with German clients for a solar energy representative.

Set appointments with German clients for a solar energy representative.

Generated leads and worked as a Vodafone sales agent.

Performed OS installation, update, upgrade, and maintenance.

Convinced ex-subscribers to purchase a Sky paid TV subscription.

Earned the NSE 2 Network Security Associate certification from Fortinet, valid from March 2023 to March 2025.

Earned the NSE 1 Network Security Associate certification from Fortinet, valid from March 2023 to March 2025.

Earned the CompTIA A+ 1000 - Part 1 certification in April 2023.

Pursued Business Administration studies but did not complete the program.

Completed high school with a focus on Modern Literature and Languages.