Deborah Quintero

I've supported patients, medical offices, members, providers, and brokers across GTT, Molina Healthcare, Bright Health, Aon Innovative Solutions, Centene, Healthfirst, and CuraScript Pharmacy.

At GTT, I manage high-volume phone and email follow-up for prior authorization requests, verify insurance and shipping details, and maintain patient intake and authorization records in Salesforce. I also train new team members on documentation, authorization tracking, Salesforce workflows, and order processing.

My health plan experience includes explaining Medicaid and Medicare eligibility, coverage rules, benefits, referrals, claims, enrollment requirements, and prior authorization criteria. At Centene, I helped members and providers use registration, submission, and prior authorization tools while documenting interactions in Omni.

With more than 18 years in healthcare operations and customer support, I bring responsive bilingual English and Spanish communication, organized documentation, and practical coordination across clinical, administrative, billing, and internal teams.