Amanda Darrohn

With over 13 years of experience in customer service and healthcare administration, I have honed my skills in effective communication and problem-solving. My journey has been marked by a commitment to empathy and professionalism, particularly in high-pressure environments. I thrive on coordinating with multidisciplinary teams to ensure that individuals receive the resources they need, especially in clinical support and crisis situations.

In my current role as a Pre-Authorization Specialist at Teleperformance for Centene Health, I have successfully minimized approval delays and improved approval rates by 15%. My ability to guide patients through complex insurance processes while maintaining clear communication has been pivotal in my career. Additionally, my experience as a Customer Service Associate at Lowe’s has further solidified my skills in delivering high-level support and mentoring new staff to uphold service quality.

As I look to the future, I am eager to leverage my extensive background in a clinical support or chat-based crisis role. I am passionate about making a positive impact in people's lives and am dedicated to continuous learning and professional growth.