Deborah Pogue

I am a seasoned BI Claims Resolution Specialist with years of hands-on experience adjusting claims from start to finish, including complex injury matters involving fractures and surgeries. I consistently exceed performance goals while managing heavy caseloads and delivering timely liability determinations.

I drive litigation strategy with defense counsel and have experience in mediations, arbitration, and trials, earning recognition for effective litigation planning. My 2024 performance included finishing at 131% of closed goals while managing roughly 180–190 BI exposures.

I contribute to organizational growth through training and leadership: I serve on the BI regional training committee, revamped new trainee training, created location-specific venue training, and lead sessions on coverage, liability, negotiation, and demand handling. I also take active roles on DEI, Pulse, Pride, and other committees.

I mentor claims processors and newly hired BI adjusters through litigation training and have coordinated team support during peak periods, demonstrating reliability, collaboration, and a focus on building strong teams and clear communication.