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Deborah Fillman

@deborahfillman

Operations manager who finds what slows a business down and fixes it fast: SOPs, systems, AI-built tools, and teams that stay.

United States

Message

At Wealth Built Design Build, I delivered 31 SOPs and workflow standards across eight functional areas in one month, building operational infrastructure for a residential design-build renovation firm. I also created field-ready project tools, designed a subcontractor vetting system, and developed team training and a project manager orientation guide.

At Mandolino's Artisan Pizza, I was promoted from front-of-house server to General Manager and ran operational, financial, and vendor functions. I hired and trained the front-of-house team, achieved near-zero turnover, and built reporting that gave ownership P&L variance explanations and a custom top-10 item analysis.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Wealth Built Design Build

May 2026 - Present (5 months)

Built operational infrastructure for a residential design-build firm, delivering 31 SOPs and workflow standards across 8 functional areas in one month. Used AI tools to create field-ready tools and led procurement, vendor management, and digital marketing.

Operations Management Process Improvement Standard Operating Procedures Workflow Automation Generative AI tools Systems Implementation Project Management Vendor Management Procurement Digital Marketing Microsoft 365 SharePoint Houzz Pro

General Manager

Mandolino's Artisan Pizza

Oct 2025 - Apr 2026 (6 months)

Promoted from server to General Manager, overseeing all operational, financial, and vendor functions. Hired and trained the entire front-of-house team, achieving near-zero turnover, and improved margins monthly.

Operations Management Financial Management Vendor Management Hiring Training P&L management Toast POS 7Shifts Quickbooks Fintech Provi DSLink

Content Producer and Editor

The Reason We Learn

Feb 2020 - Nov 2025 (5 years 9 months)

Built and ran a solo media business, producing 800+ videos and growing a YouTube audience to 15,900 subscribers and a Substack newsletter to 900+ subscribers. Delivered live presentations and webinars to groups of 100+.

Content Production Video Editing Audience Development Editorial Planning Multi Platform Content Distribution Webinars YouTube Substack

Associate Regional Director

Club Z

Dec 2022 - Aug 2023 (8 months)

Managed operations across two regional chapters, including event planning, vendor relationships, and team coordination. Led a real estate search for a new facility and managed a small team.

Operations Management Event Planning Vendor Management Team Management Project Management Real Estate Listings

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania

Master of Science in Education, Education

Grade: 3.82

Master of Science in Education (M.S.Ed.) from the University of Pennsylvania Graduate School of Education with a GPA of 3.82.

Colby College

Bachelor of Arts, American Studies

Activities and societies: Highest GPA prize in major; Junior Year Abroad, Vienna, Austria

Bachelor of Arts in American Studies with Honors and Distinction, awarded the Highest GPA prize in major, and completed a Junior Year Abroad in Vienna, Austria.