Open to opportunities

Deborah Adelakun

@deborahadelakun

Message

Experienced customer service and public health professional with strong leadership and data skills.

Ghana

Message

What I'm looking for

I seek a performance-driven role where I can apply my customer support, public health, and data collection skills, with opportunities for impact, growth, and team leadership.

I am a results-oriented customer service and public health professional with over seven years of combined experience across banking, healthcare, education, and field data collection. I have led support teams, managed client relationships across multiple channels, and conducted scientific research and community health programs, consistently improving customer satisfaction and operational outcomes.

I hold a BSc (Hons) in Applied Biology and am pursuing an MSc in Public Health; my background includes biomedical laboratory work, field data collection for national statistics, teaching, and research on infectious disease carriage and meningitis assessment. I bring strong communication, bilingual abilities, Microsoft Office proficiency, and a commitment to quality service and continuous professional growth.

Experience

Work history, roles, and key accomplishments

Field Officer

Ghana Statistical Service

Sep 2024 - Jul 2025 (10 months)

Conducted data collection and entry for cross-border trade and population movement, ensured timely submission and accuracy of field reports, and engaged community stakeholders to improve survey participation.

Data Collection Data Entry Stakeholder Engagement Report Writing Quality Assurance

Senior Customer Support Manager

SugarBox Technologies Ltd

May 2024 - Jun 2025 (1 year 1 month)

Managed client inquiries and complaints across Telegram, WhatsApp and Facebook, trained and guided junior support staff, and implemented support strategies that improved customer satisfaction.

Customer Support Team Leadership Social Media Support Training CRM Customer Satisfaction Remote Work

JHS Science Teacher

Canaan City Christian Academy

Jan 2024 - May 2024 (4 months)

Delivered engaging general science lessons, designed assessments and evaluations, and mentored students for academic and personal development.

Lesson planning Assessments Classroom Management Science education Mentoring

Shift Lead, Customer Care

Heritage Bank Nigeria

Jun 2019 - Nov 2023 (4 years 5 months)

Led customer service team to resolve queries via phone, email, live chat and social media, facilitated daily operations, escalated critical issues, and monitored KPIs to improve service delivery.

Customer Service Team Leadership Escalation Management KPIs

Customer Support (Meeter/Greeter)

Ecobank Nigeria Plc

Jan 2018 - Jan 2019 (1 year)

Provided front-desk support, guided customers on banking procedures, and resolved walk-in customer queries to improve branch experience.

Query Resolution Customer Experience

Biology Teacher

Ataoja Senior High School

Jan 2016 - Jan 2017 (1 year)

Taught senior secondary biology, prepared lesson plans and student evaluations during national service placement to support student learning outcomes.

Biology Instruction Lesson planning Classroom Management

Biomedical Scientist

Manhyia District Hospital

Jan 2014 - Jan 2015 (1 year)

Conducted laboratory tests and sample analysis, assisted in diagnostic procedures and reporting during national service to support patient care.

Laboratory Testing Sample Analysis Diagnostics Quality Control

Education

Degrees, certifications, and relevant coursework

CK Tedam University of Technology and Applied Sciences

Master of Science, Public Health

2024 -

Enrolled in a Master of Science in Public Health program beginning in 2024, focusing on public health theory and practice.

University for Development Studies

Bachelor of Science (Hons), Applied Biology

2010 - 2014

Grade: Second Class (Lower Division)

Activities and societies: Student intern in rural health education; Secretary, Judicial Board, UDS Navrongo; research on Streptococcus pneumoniae carriage and meningitis case assessments.

Completed a Bachelor of Science (Honours) in Applied Biology with a Second Class (Lower Division) focusing on biological sciences and research.