Open to opportunities

Debbie Kopsombut

@debkops

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Customer-Centric CRM Business Analyst w/ Marketing Background

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in CRM solutions and project management to drive operational effectiveness and business growth.

As a seasoned CRM Business Analyst with over 25 years of experience in marketing and business development, I have consistently delivered successful outcomes for diverse clients in the A/E/C industry. My expertise lies in developing long-term visions for CRM solutions, evaluating clients' business needs, and ensuring projects are executed successfully from start to finish within agreed timelines.

With a strong background in project management, I have honed my skills in configuring and customizing CRM entities, forms, and views to meet business requirements. I am well-versed in maintaining database security, developing and enforcing business rules and processes, and creating data quality control programs.

As a functional expert, I have worked with various CRM applications, including Microsoft Dynamics 365 and Deltek Vision, and have developed a strong understanding of system workflows, database design, and management.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant

Current

Deborah Kopsombut Consulting

Jan 2010 - Present (15 years 4 months)

Specializing in CRM solutions, including Microsoft Dynamics 365 and Deltek Vision, gathering, documenting, and analyzing client’s business requirements and procedures, and developing and managing project timelines and master plans.

Microsoft Dynamics 365 CRM Project Management

Current

CRM Business Analyst

Current

C.W. Driver

Jan 2012 - Present (13 years 4 months)

Primary business applications liaison between end-users within the organization, providing ServiceDesk assistance for all Microsoft Dynamics 365 issues, configuring/customizing CRM entities/forms/views to meet business requirements, and maintaining database security.

Microsoft Dynamics 365 CRM Service Desk Database Security Business Rules

Business Analyst

Rudolph and Sletten, Inc.

Jan 2005 - Jul 2011 (6 years 6 months)

Overseeing the development and maintenance of the CRM central repository, managing all aspects of database security, and developing and publishing internal Deltek Vision User Guide.

CRM Database Security

Senior Marketing Coordinator

Rudolph and Sletten, Inc.

Jan 2000 - Jan 2005 (5 years)

Designing and producing marketing proposals and presentation materials, ensuring high quality and timely delivery, and overseeing compliance to corporate standards relating to RFQs, RFPs, etc.

Proposals Presentation RFP