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@debkops
Customer-Centric CRM Business Analyst w/ Marketing Background
As a seasoned CRM Business Analyst with over 25 years of experience in marketing and business development, I have consistently delivered successful outcomes for diverse clients in the A/E/C industry. My expertise lies in developing long-term visions for CRM solutions, evaluating clients' business needs, and ensuring projects are executed successfully from start to finish within agreed timelines.
With a strong background in project management, I have honed my skills in configuring and customizing CRM entities, forms, and views to meet business requirements. I am well-versed in maintaining database security, developing and enforcing business rules and processes, and creating data quality control programs.
As a functional expert, I have worked with various CRM applications, including Microsoft Dynamics 365 and Deltek Vision, and have developed a strong understanding of system workflows, database design, and management.
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Work history, roles, and key accomplishments
C.W. Driver
Jan 2012 - Present (13 years 10 months)
Primary business applications liaison between end-users within the organization, providing ServiceDesk assistance for all Microsoft Dynamics 365 issues, configuring/customizing CRM entities/forms/views to meet business requirements, and maintaining database security.
Deborah Kopsombut Consulting
Jan 2010 - Present (15 years 10 months)
Specializing in CRM solutions, including Microsoft Dynamics 365 and Deltek Vision, gathering, documenting, and analyzing client’s business requirements and procedures, and developing and managing project timelines and master plans.
Rudolph and Sletten, Inc.
Jan 2005 - Jul 2011 (6 years 6 months)
Overseeing the development and maintenance of the CRM central repository, managing all aspects of database security, and developing and publishing internal Deltek Vision User Guide.
Rudolph and Sletten, Inc.
Jan 2000 - Jan 2005 (5 years)
Designing and producing marketing proposals and presentation materials, ensuring high quality and timely delivery, and overseeing compliance to corporate standards relating to RFQs, RFPs, etc.
Degrees, certifications, and relevant coursework
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