Open to opportunities

Deb Gomez Corporan

@debgomezcorporan

I lead customer onboarding, implementation, and workflow improvements that accelerate adoption and reduce delivery timelines.

Dominican Republic

Message

What I'm looking for

I'm looking for opportunities where I can lead customer onboarding, improve implementation workflows, build scalable training, and partner across teams to deliver strong customer outcomes.

At GreenLink Networks, I lead end-to-end customer onboarding for VoIP and communications solutions, coordinating sales, engineering, porting, and technical support teams from implementation through handoff.

At Done Global, I reduced customer onboarding from 45+ days to 25 days through workflow optimization and change management. I also built HIPAA certification audit processes for 300+ providers, developed training materials, and translated technical enrollment requirements into clear guidance.

My background in clinical psychology and ESL education shapes how I build relationships, communicate across diverse audiences, and create practical training systems. I work bilingually in English and Spanish and bring structured project coordination to complex customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Onboarding Specialist

Current

GreenLink Networks

May 2024 - Present (2 years 3 months)

Lead end-to-end onboarding and implementation for new customers, running consultative calls to scope needs and configure accounts. Build and maintain project plans, coordinate cross-functional teams, and provide product training on VoIP solutions.

Client Onboarding Project Management VoIP CRM Ticketing Systems Stakeholder Management Training Process Improvement

English Language Arts & Literature Teacher

Cathedral Community School

Sep 2023 - Jun 2024 (9 months)

Designed standards-based curriculum and instructional plans, helping 95% of students reach grade-level proficiency. Analyzed assessment data to inform instructional decisions and partnered with grade-level teams on interdisciplinary projects.

Curriculum Design Instructional Design Data Analysis Assessments Collaboration

Volunteer Youth Group Leader

El Círculo Ministries

Oct 2015 - Mar 2024 (8 years 5 months)

Designed and delivered weekly programming and course materials, building the group's infrastructure for consistent, comprehensive delivery. Managed budgets and led monthly planning meetings to align on needs and next steps.

Program Development Budget Management Event Coordination

Onboarding Operations

Done Global Inc

Feb 2022 - Aug 2023 (1 year 6 months)

Authored and maintained training programs and instructional materials, improving platform literacy and cutting user error during provider onboarding. Identified gaps in HIPAA certification tracking and built an audit process covering 300+ providers.

Training Instructional Design HIPAA compliance Process Improvement Change Management Workflow Optimization

Provider Scheduling Associate

Done Global Inc

Sep 2021 - Feb 2022 (5 months)

Managed data analysis for 300+ provider schedules using CRM software, reaching a 95% accuracy rate for resource availability. Acted as primary point of contact for providers and partnered with technical experts to design tailored scheduling solutions.

Data Analysis CRM Scheduling Relationship Building Collaboration

ESL Language Arts, Literature & Humanities Teacher

Baptist Christian School

Aug 2018 - Sep 2021 (3 years 1 month)

Designed curriculum for 200+ students, achieving the department's highest student-development metrics. Built assessment rubrics and used data analysis to continuously refine curriculum and improve outcomes.

Curriculum Design Assessments Data Analysis Collaboration

Fax Data Entry & Insurance Authorization

San Antonio New Step

Oct 2019 - Feb 2020 (4 months)

Verified incoming documentation against patient records with 100% accuracy while maintaining HIPAA-compliant data handling. Navigated insurance authorization systems to support approval of medical appointments and procedures.

Data Entry HIPAA compliance Insurance Authorization Attention To Detail