Debbie Fittipaldi

Captioned live call content, ensuring accuracy and speed while adhering to quality standards. Monitored technical issues on calls and reported them to appropriate staff, maintaining confidentiality in a secure remote environment.

Managed all food preparation needs, ensuring prepped food was ready for dinner shifts and maintaining a clean and orderly food prep station. Efficiently created cold menu items like wraps, salads, and catering trays, adhering to company standards.

Supervised and formally evaluated Captioning Assistants' job performance, tracking accuracy, speed, and policy adherence. Provided continuous feedback and maintained a positive work environment by offering daily support and assistance.

Assisted Supervisors with daily duties and managed the call floor, making quick judgment calls in the absence of a Supervisor. Ensured smooth operations and supported the team effectively.

Coached new and current Captioning Assistants, ensuring they provided quality captions by offering real-time feedback and error correction. Utilized strong captioning skills to improve team performance.

Responsible for opening and closing the store, preparing it for business and handling daily deposits. Managed morning and end-of-day workflows, accurately inputting guest orders and delegating tasks.

Managed store opening and closing procedures, including counting registers and preparing daily deposits. Accurately took guest orders in person and over the phone, assembling food orders and ensuring customer satisfaction.

Received and accurately input customer orders over the phone, occasionally assisting in food production. Ensured quick and safe delivery of orders, providing excellent customer service in person and over the phone.

Assisted customers with purchases at the register and in the cafe, ensuring proper rotation and removal of food products based on guidelines. Responsible for accurately counting register drawers at the end of each shift.

Operated attractions while strictly adhering to safety regulations to ensure a safe guest experience. Assisted guests with inquiries at the attraction front and in queues, and maintained cleanliness in queues and breakrooms.

Completed high school education and received a diploma in May 2009. Developed foundational skills across various subjects during the tenure at the institution.